Remote RISE Quality Review Advisor

Manhattan Strategy Group; New York (NY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Food & Nutrition Administration (FNA) seeks a RISE Advisor to provide the final human review of electronically submitted store visit reports before delivery to the client. This production-focused role emphasizes accuracy, completeness, and timely client-ready deliverables within the RISE framework.

The ideal candidate is positive, dependable, detail-oriented, and skilled at coaching reviewers, with ability to work remotely across the Continental U.S.

Qualifications

• Excellent attention to detail and the ability to identify errors, omissions, inconsistencies, and potential compliance concerns.
• Strong organizational, time-management, prioritization, and multitasking abilities.
• Excellent written and verbal communication skills, including the ability to explain corrections clearly and provide respectful feedback.
• Comfort with direct telephone communication and the ability to handle difficult or sensitive conversations calmly and professionally.
• Strong judgment, critical-thinking, and problem-solving skills, including the ability to distinguish between minor corrections and issues requiring escalation.
• Ability to work effectively and maintain accuracy in a fast-paced, deadline-driven remote environment.
• Demonstrated ability to work collaboratively, accept feedback, support teammates, and contribute to a positive team culture.
• Openness to change, continuous learning, innovation, and adoption of improved processes and technologies.
• Comfort learning and using software platforms, automation tools, and AI-driven technologies.
• Proficiency with Microsoft Office; experience with Salesforce or similar workflow-management systems preferred.
• Ability to follow detailed written procedures while applying sound judgment when circumstances are not fully addressed by existing guidance.

Responsibilities

• Review electronically submitted store visit reports for accuracy, completeness, consistency, compliance with project requirements, and readiness for client delivery.
• Provide the final human touch by applying sound judgment, project knowledge, and attention to detail rather than relying solely on automated checks or written rules.
• Prioritize assigned reports and manage workload effectively to support established deadlines, prevent backlog, and maintain timely client delivery.
• Communicate positively and professionally with store reviewers regarding clarification requests, needed corrections, missing information, and opportunities for improvement.
• Place direct telephone calls to store reviewers when clarification, follow-up, coaching, or additional support is needed.
• Schedule or participate in individualized or group training sessions when directed or when recurring issues indicate that additional support would be beneficial.
• Use live conversation to provide the personal connection, immediate guidance, and collaborative problem-solving that cannot always be achieved through email or text communication.
• Provide feedback that is specific, respectful, actionable, and focused on helping the reviewer successfully complete the current assignment and improve future work.
• Escalate urgent, complex, repeated, or sensitive issues to the RISE Manager or project leadership in a timely manner.
• Identify recurring deficiencies, unclear instructions, workflow bottlenecks, and training needs, and share observations and recommendations with the RISE Manager.
• Participate in team meetings, training, and collaborative problem-solving to promote consistent review standards and shared understanding.
• Support teammates by sharing knowledge, answering questions, assisting with priority workloads, and contributing to a positive and dependable team environment.
• Follow established SOPs, review standards, job aids, client guidance, and project requirements while remaining adaptable as procedures and priorities evolve.
• Contribute ideas for practical process improvements, improved reviewer guidance, updated training resources, and more efficient review workflows.
• Use approved software platforms, automation tools, workflow systems, and AI-assisted solutions responsibly and accurately.
• Maintain clear documentation of review actions, communications, corrections, escalations, and final disposition within required systems.
• Demonstrate accountability for assigned work, responsiveness to team communications, and consistent follow-through on open items.
• Promote positivity, teamwork, innovation, and excellence by approaching challenges with professionalism, curiosity, fairness, and a solutions-oriented mindset.
• Mentor new Reviewers and serve as a resource to RISE contractors by providing procedural guidance, technical assistance, and support with complex issues.
• Schedule and facilitate Teams meetings and screensharing sessions with new Reviewers to review report feedback, address deficiencies, provide guidance, and support continued improvement.
• Utilize Microsoft Office Suite and AI-powered tools to efficiently complete daily assignments and support team operations.

Skills

Attention to detail

Time management

Communication skills

Remote work discipline

Team collaboration

Judgment and critical thinking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Salesforce

Workflow-management systems

Job description

Food & Nutrition Administration (FNA) seeks a RISE Advisor to provide the final human review of electronically submitted store visit reports before delivery to the client. This production-focused role emphasizes accuracy, completeness, and timely client-ready deliverables within the RISE framework.

The ideal candidate is positive, dependable, detail-oriented, and skilled at coaching reviewers, with ability to work remotely across the Continental U.S.