RISE Operations Lead - Remote & Process Transformation

Manhattan Strategy Group; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Manhattan Strategy Group seeks a RISE Manager to lead the Review, Improvement, Support, and Excellence team in delivering accurate, timely store visit reports for SNAP-related programs. You will drive cross-functional collaboration, coaching, and training while advancing continuous improvement across workflows and AI-driven solutions.

The role emphasizes professional leadership, accountability, and the ability to balance client requirements with field personnel support in a fast-paced, compliant

Qualifications

• Experience in deliverable review, QA, operations management, or team leadership.
• Ability to lead remote teams and deadline-driven workflows.
• Strong written and verbal communication with cross-functional collaboration.

Responsibilities

• Monitor review queues and prioritize workloads to prevent backlog.
• Ensure consistent, thorough final human reviews before client delivery.
• Communicate with field personnel for corrections and improvements.
• Lead regular virtual meetings focused on priorities and accountability.
• Recruit, onboard, train, and evaluate RISE team members.
• Create and improve SOPs and training materials.

Skills

Leadership

Coaching

Mentoring

Conflict resolution

Team motivation

Communication

Analytical thinking

Education

High School Diploma

Tools

Microsoft Office

Salesforce

Job description

Manhattan Strategy Group seeks a RISE Manager to lead the Review, Improvement, Support, and Excellence team in delivering accurate, timely store visit reports for SNAP-related programs. You will drive cross-functional collaboration, coaching, and training while advancing continuous improvement across workflows and AI-driven solutions.

The role emphasizes professional leadership, accountability, and the ability to balance client requirements with field personnel support in a fast-paced, compliant