RISE Operations Leader - Remote & AI-Driven Excellence

Manhattan Strategy Group; Bethesda (MD); Remote; USD 90,000 - 120,000; Full time

Job summary

Manhattan Strategy Group (MSG) seeks a RISE Manager to lead the Review, Improvement, Support, and Excellence team across SNAP program data compliance. You will oversee final human reviews, coach remote staff, and drive workflows that improve accuracy, speed, and client readiness.

The role emphasizes AI-driven tooling adoption and cross-functional collaboration. This full-time remote leadership position requires strong communication, accountability, and process-improvement capabilities to sustain

Qualifications

• Excellent organizational, time-management, prioritization, and multitasking abilities.
• Strong leadership, coaching, mentoring, conflict-resolution, and team-motivation skills.
• Demonstrated ability to build a positive, collaborative, accountable, and solutions-oriented team culture.
• Excellent written and verbal communication skills, including the ability to provide clear, respectful, and actionable feedback.
• Strong analytical and problem-solving abilities, including the ability to identify root causes and develop practical solutions.
• Ability to perform effectively and maintain a constructive leadership approach in a fast-paced, deadline-driven environment.
• Demonstrated ability to lead operational change, continuous improvement, and innovation initiatives.
• Ability to encourage teamwork, gain buy-in, and support adoption of new processes, standards, and technologies.
• Comfortable learning and utilizing new software platforms, automation tools, workflow systems, and AI-driven technologies.
• Proficiency with Microsoft Office; experience with Salesforce or similar workflow-management systems preferred.
• Ability to prepare professional reports, operational summaries, training materials, and leadership presentations.

Responsibilities

• Monitor report review queues, prioritize workloads, and allocate assignments to support timely client delivery and prevent backlog.
• Ensure each store visit report receives a consistent, thorough, and constructive final human review before client delivery.
• Communicate regularly and positively with field personnel regarding needed corrections, clarification requests, follow-up actions, and opportunities for improvement.
• Place direct telephone calls to store reviewers when follow-up, clarification, coaching, or additional support is needed, and schedule individualized or group training sessions as appropriate.
• Coordinate with project leadership regarding escalated review matters, payment holds or releases, staffing needs, operational risks, and urgent client deadlines.
• Create a supportive review environment that emphasizes clear expectations, respectful communication, teamwork, practical guidance, and shared responsibility for successful deliverables.
• Identify and resolve workflow bottlenecks, recurring deficiencies, inconsistent review practices, and operational risks to improve turnaround times and deliverable readiness.
• Analyze review trends, performance metrics, and root causes to develop process improvements, targeted coaching, corrective action plans, and supplemental training.
• Prepare professional reports, summaries, presentations, and recommendations that clearly communicate team performance, risks, trends, and improvement opportunities.
• Lead regular virtual meetings focused on priorities, productivity, accountability, positive communication, collaboration, innovation, and problem-solving.
• Recruit, onboard, train, mentor, motivate, and evaluate RISE team members to support operational needs, professional growth, consistency, and strong team performance.
• Create, maintain, and improve SOPs, review standards, job aids, and training materials used by the RISE team and field personnel.
• Monitor timesheets, productivity metrics, invoice accuracy, workload distribution, and staffing capacity to maintain operational efficiency and cost control.
• Encourage team members to share ideas, test practical improvements, and participate in the development of more efficient and effective review processes.
• Lead the responsible adoption of new technologies, automation tools, workflow enhancements, and AI-driven solutions that improve accuracy, communication, consistency, and efficiency.
• Promote a positive, professional, adaptable, and team-oriented work environment while leading by example through responsiveness, fairness, accountability, and respect.
• Recognize strong performance, reinforce successful practices, and ensure feedback is specific, timely, constructive, and focused on future improvement.
• Take ownership of continuous improvement and innovation initiatives that strengthen the RISE team, support field personnel, and improve client outcomes.

Skills

Leadership

Coaching

Mentoring

Communication

Analytical thinking

Problem solving

Team management

Remote work

Education

High School Diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

Manhattan Strategy Group (MSG) seeks a RISE Manager to lead the Review, Improvement, Support, and Excellence team across SNAP program data compliance. You will oversee final human reviews, coach remote staff, and drive workflows that improve accuracy, speed, and client readiness.

The role emphasizes AI-driven tooling adoption and cross-functional collaboration. This full-time remote leadership position requires strong communication, accountability, and process-improvement capabilities to sustain