Remote RISE Operations Lead – Process & AI Innovation

Manhattan Strategy Group; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Manhattan Strategy Group is seeking a RISE Manager to lead the Review, Improvement, Support, and Excellence team for FNA SNAP program deliverables. You will manage, motivate, and develop the RISE group, ensuring accurate, timely, and client-ready store visit reports while driving continuous process improvements.

The role emphasizes leadership, cross-functional collaboration, adoption of new technologies, and AI-driven solutions to enhance workflow efficiency and reporting quality across remote

Qualifications

• Strong leadership and team-management abilities.
• Proven coaching and mentoring skills.
• Excellent communication and feedback delivery.
• Experience with remote-team oversight and process improvement.

Responsibilities

• Monitor review queues, assign workloads, and prevent client delivery backlogs.
• Ensure each store review receives a consistent, thorough final human check.
• Communicate clearly with field personnel for corrections and follow-up actions.
• Lead training sessions and coaching to improve performance and consistency.
• Coordinate with project leadership on escalations, payments, and deadlines.
• Develop SOPs, standards, and training materials for the RISE team.

Skills

Leadership

Coaching

Mentoring

Conflict resolution

Team motivation

Communication skills

Analytical thinking

Time management

Education

High School Diploma

Tools

Microsoft Office

Salesforce

Job description

Manhattan Strategy Group is seeking a RISE Manager to lead the Review, Improvement, Support, and Excellence team for FNA SNAP program deliverables. You will manage, motivate, and develop the RISE group, ensuring accurate, timely, and client-ready store visit reports while driving continuous process improvements.

The role emphasizes leadership, cross-functional collaboration, adoption of new technologies, and AI-driven solutions to enhance workflow efficiency and reporting quality across remote