RIM Manager: Public Records & Info Governance

City of Charlotte; United States; On-site; USD 94,000 - 135,000; Full time

Job summary

City of Charlotte seeks a Records & Information Management Manager to oversee the agency's RIM program and ensure compliant records governance. You will manage public records requests, retention schedules, and cross‑department collaboration with Legal and IT to protect records integrity.

The role requires leadership of a records team, development of policy, and coordination with the transition to MPTA while maintaining robust information security and accessibility.

Qualifications

• Bachelor's degree in Library Science, Information Management, Business Administration, or related field.
• 7+ years of progressive records management or information governance experience.

Responsibilities

• Lead the Records & Information Management program across the agency.
• Oversee public records requests from intake to closure.
• Coordinate with Legal, IT, and QA to ensure compliance and proper governance.
• Develop retention schedules and ensure secure, auditable records handling.

Skills

Public records management

Metadata mapping

Information governance

Records management

Cybersecurity awareness

Education

Bachelor's degree in Library Science

Tools

SharePoint

Job description

City of Charlotte seeks a Records & Information Management Manager to oversee the agency's RIM program and ensure compliant records governance. You will manage public records requests, retention schedules, and cross‑department collaboration with Legal and IT to protect records integrity.

The role requires leadership of a records team, development of policy, and coordination with the transition to MPTA while maintaining robust information security and accessibility.