Rift Front Desk & Venue Lead

Paladin & Archer; Provo (UT); On-site; USD 19,000 - 22,000; Part time

Job summary

Kith Fusion is seeking a Rift Experience Agent for The Rift in Provo, Utah. This role blends guest hosting, game-mastering, and light tech support to keep the experience running smoothly from check-in to close.

You’ll welcome guests, guide them through the AR adventure, and troubleshoot basic tech while maintaining an immersive atmosphere. The position offers part-time hours, starting pay, tips, and growth opportunities.

Qualifications

• 1+ year of customer-facing work experience.
• Supervisory or shift-lead experience strongly preferred.
• Comfortable handling cash and card transactions.
• Comfortable working alone and independently managing the venue when scheduled as the only employee on-site.
• Reliable and able to work independently without constant supervision.
• Authorized to work in the United States.
• Experience with immersive entertainment, escape rooms, arcades, or related venues.

Responsibilities

• Create a great guest experience by welcoming guests and guiding their adventure.
• Introduce guests to The Rift and maintain immersive atmosphere.
• Coach guests through the technology, app, gameplay, and basic troubleshooting.
• Manage front desk operations: check-ins, walk-ins, reschedules, groups, and daily bookings.
• Handle transactions accurately, including purchases, refunds, and till counts.
• Open, close, and maintain the venue, including resets and restocking.
• Troubleshoot technical issues and report bugs to the development team.
• Take ownership to solve problems and improve venue operations.
• Help train new team members and coordinate with mall management as needed.

Skills

Customer-facing experience

Leadership experience

Cash handling

Independence at work

Reliability

Work authorization

Experience in immersive entertainment

Age 25+

Job description

Rift Experience Agent — Front Desk & Venue Lead

Company: Kith Fusion, Inc.
Location: The Rift — Provo, UT, Provo Towne Centre
Position: Part-time
Pay: $14-$16 per hour, depending on experience, plus tips and bonuses
Venue Hours: Monday–Thursday, 2:00–8:00 PM · Friday, 2:00–9:00 PM · Saturday, 11:00 AM–9:00 PM
Employee schedules will vary based on staffing needs.

Job Description

Do you enjoy working with people, solving problems, and creating memorable experiences? Are games, technology, fantasy, sci-fi, or other wonderfully nerdy things already part of your world?

Kith Fusion is looking for a part-time Rift Experience Agent for The Rift in Provo, Utah.

The Rift is an interactive augmented reality story-maze combining technology, games, and immersive environments. This role is part host, part game master, part tech support, and part venue lead. You'll be the first face guests see and help keep the experience running smoothly from check-in to close.

What will you do?

• Create a great guest experience by welcoming guests, setting the tone for their adventure, and helping them throughout their visit.

• Introduce guests to The Rift and help them understand the experience while maintaining the immersive atmosphere.

• Coach guests through the technology, including the app, gameplay, and basic troubleshooting.

• Manage front desk operations, including check-ins, walk-ins, reschedules, groups, parties, and daily bookings.

• Handle transactions accurately, including purchases, refunds, comps, till counts, and daily reporting.

• Open, close, and maintain the venue, including resets, restocking, cleaning, prop upkeep, and lost-and-found.

• Troubleshoot technical issues and provide useful bug reports to the Kith Fusion development team when needed.

• Take ownership and solve problems, whether it's a guest issue, technical problem, or something that could improve how the venue operates.

• Help train new team members and coordinate with mall management as needed.

Who are we looking for?

• You're outgoing and genuinely enjoy working with people.

• You have a nerdy side and aren't afraid to show it. Whether you're into video games, tabletop games, fantasy, sci-fi, technology, art, theater, lore, or something else entirely, you'll fit in well with our team and our guests.

• You're comfortable speaking to groups, explaining experiences, and bringing energy and personality to guest interactions.

• You're patient with people who aren't comfortable with technology.

• You're comfortable taking the lead and solving problems without needing constant direction.

• You're comfortable working at the venue independently. There may be times when you're the only employee on-site, so you need to be confident managing guests, operations, and unexpected situations on your own.

• You're willing to learn and use new technology, including AI tools.

• You're dependable. When you're responsible for the venue, we need to know you'll be there.

What can we offer?

• Starting pay of 14-16 per hour, depending on experience

• Tips — guests have the option to tip, and employees receive their tips

• Monthly bonuses based on guest ratings and feedback

• Annual performance bonus based on your performance over the year

• A unique environment combining technology, games, storytelling, and immersive entertainment

• Opportunities to take ownership and help shape how the venue operates

• Experience working alongside a software development team

• Opportunities to train and lead additional team members as The Rift grows

• A small-team environment where ideas and improvements are encouraged

Minimum Requirements

• 25 years of age or older

• Authorized to work in the United States

• Availability during The Rift's operating hours, with Friday and Saturday availability strongly preferred

• 1+ year of customer-facing work experience

• Supervisory or shift-lead experience strongly preferred

• Comfortable handling cash and card transactions

• Able to stand, move throughout the venue, and reset spaces during a shift

• Comfortable working alone and independently managing the venue when scheduled as the only employee on-site

• Reliable and able to work independently without constant supervision

Experience with immersive entertainment, escape rooms, arcades, theaters, booking/POS systems, basic AV troubleshooting, acting, improv, or game mastering is a plus.

About Kith Fusion

A small family software company building experiences of the nerdy kind.

Kith Fusion is the team behind The Rift. We love art, museums, games, and understanding people — and we build the kind of experiences we'd want to show up for ourselves.

This is a Kith Fusion, Inc. position. You'll be a Kith Fusion employee working on-site at The Rift in Provo alongside the small software team that builds and develops the experience.

We're looking for someone who wants to take ownership of the guest experience, work with a small team, and help make The Rift better for every person who walks through the door.

Paladin & Archer Software Systems, Inc. is assisting Kith Fusion with recruiting for this position.

Kith Fusion, Inc. provides equal employment opportunities (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.