Rift Experience Host & Venue Lead (Part-Time)

PALADIN & ARCHER Company; Provo (UT); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Starting pay 14-16 per hour

Tips

Monthly bonuses

Annual performance bonus

Hybrid environment with software team

Opportunities to train and lead

Small-team environment

Job summary

Kith Fusion, Inc. is seeking a Rift Experience Agent for The Rift in Provo, Utah. This part-time role combines guest services, host duties, and light tech support to keep the immersive experience running smoothly from check-in to close.

You will greet guests, explain the experience, coach them on the app and gameplay, handle front desk tasks, and contribute to a friendly, nerd-friendly atmosphere. The position offers tips, monthly bonuses, and growth opportunities within a small software team.

Qualifications

• 25 years of age or older.
• Authorized to work in the United States.
• Availability during The Rift's operating hours, with Friday and Saturday availability strongly preferred.
• 1+ year of customer-facing work experience.
• Supervisory or shift-lead experience strongly preferred.
• Comfortable handling cash and card transactions.
• Able to stand, move throughout the venue, and reset spaces during a shift.
• Comfortable working alone and independently managing the venue when scheduled as the only employee on-site.
• Reliable and able to work independently without constant supervision.

Responsibilities

• Create a great guest experience by welcoming guests, setting the tone for their adventure, and helping them throughout their visit.
• Introduce guests to The Rift and help them understand the experience while maintaining the immersive atmosphere.
• Coach guests through the technology, including the app, gameplay, and basic troubleshooting.
• Manage front desk operations, including check-ins, walk-ins, reschedules, groups, parties, and daily bookings.
• Handle transactions accurately, including purchases, refunds, comps, till counts, and daily reporting.
• Open, close, and maintain the venue, including resets, restocking, cleaning, prop upkeep, and lost-and-found.
• Troubleshoot technical issues and provide useful bug reports to the Kith Fusion development team when needed.
• Take ownership and solve problems, whether it's a guest issue, technical problem, or something that could improve how the venue operates.
• Help train new team members and coordinate with mall management as needed.

Skills

Outgoing

Nerdy

Public speaking

Leadership

Tech savvy

Independent work

Reliability

AI tools willingness

Job description

Kith Fusion, Inc. is seeking a Rift Experience Agent for The Rift in Provo, Utah. This part-time role combines guest services, host duties, and light tech support to keep the immersive experience running smoothly from check-in to close.

You will greet guests, explain the experience, coach them on the app and gameplay, handle front desk tasks, and contribute to a friendly, nerd-friendly atmosphere. The position offers tips, monthly bonuses, and growth opportunities within a small software team.