Rides Team Member - $16.50/HR

Six Flags Great America & Hurricane Harbor; Gurnee (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Six Flags Great America & Hurricane Harbor is seeking Ride Operators to help ensure guest safety and a fun experience across a variety of rides. You will receive ride and safety training, greet guests, answer questions, and monitor height restrictions while maintaining the highest standards of appearance and attendance.

The role requires stamina to stand and walk for long shifts, the ability to work outdoors in all weather, and strong teamwork.

Qualifications

• Must be at least 16 years old.
• Flexible weekends, weeknights, and holidays.
• Able to work in a fast-paced environment.
• Proficient in English communication.
• Stand/walk up to 5 hours at a time and up to 16 hours per day.
• Walk up to 5 miles daily.
• Capable of handling a handheld scanner for 6 hours.
• Willing to work outdoors in various weather conditions.
• Professional, self-motivated, enthusiastic.
• Strong teamwork skills.

Responsibilities

• Attend required Human Resources Discovery, Rides Department training, and ride training.
• Adhere to Six Flags standards of appearance and attendance.
• Provide courteous greetings and answer guest questions; respond to comments.
• Ensure guest safety and satisfaction during their visit.
• Enforce rider height restrictions and safety measures.
• Assist with grouping for riders to optimize capacity.
• Take hourly throughput readings.
• Respond to emergencies and maintain control until supervision arrives.
• Monitor park rules and policies on line jumping and smoking.
• Clean ride units and areas; handle downtime and evacuations if needed.
• Operate ride controls, announce as necessary, and run tests when assigned.
• Validate Fast Lane wristbands and manage load safety.

Skills

Teamwork

English fluency

Customer service

Stamina

Safety awareness

Multi-tasking

Job description

Ride Operators ensure our guests have a fun and safe experience on our wide-variety of Rides.

Essential Duties and Responsibilities:

• Attend required Human Resources Discovery, Rides Department training, and specific ride training.
• Adhere to Six Flags Standards of Appearance and Attendance policy as stated in the Six Flags Handbook.
• Provide courteous greetings and answer any Guest questions. Respond to and resolve Guest comments whenever possible.
• Ensure Guest safety and satisfaction during their visit.
• Enforce all rider restrictions including monitoring and measuring for height requirements.
• Assist with pairing up of single riders and proper grouping techniques to ensure greater capacity.
• Take hourly throughput readings.
• Respond to any emergency situation in the area and maintain control until a Supervisor arrives.
• Monitor and enforce Park line jumping and smoking policies.
• Clean ride units and ride areas as needed, including Guest Illnesses.
• Assist with downtime situations and evacuation, if a ride cannot be restarted.
• Be able to communicate proper hand signals as called for during ride operation.
• Watch ride and waiting Guests during the ride cycle.
• Physically check restraints.
• Assist Guests as they exit the ride.
• Manually open restraints when necessary.
• Operate the secondary control panel and visually monitor ride during operation and be prepared to stop the ride during critical situations.
• Validates Fast Lane wristbands at assigned rides and manage merge points to ensure guests loaded onto the ride in a safe and timely manner.
• Successfully complete the International Ride Operator Certification (iROC) course through General Rides Training.
• Complete ride certification tests, corrected to 100% proficiency.
• Complete Witness Statements as needed.
• Stand at the control panel of the ride and run the ride by pressing appropriate buttons, visually monitoring control panel for flashing lights/solid lights, and be prepared to stop the ride during critical situations.
• Give announcements via a public address system when necessary.
• When assigned by a Rides Unit or Section Supervisor - perform test rides to ensure continued safety.
• Report any unsafe acts to your Unit or Section Supervisor
• Maintaining all aspects of ride area cleanliness by lining all trash cans with bags, emptying when full, wiping and re-bagging trash cans and carrying a pan and broom to sweep leaves, trash and debris

Skills and Qualifications:

• Minimum Age: 16
• Must have flexible availability including weekends, weeknights, and holidays
• Able to work efficiently in a fast-paced environment
• Able to communicate effectively in the English language, including the ability to read, speak and understand the English language.
• Must be able to stand/walk for up to 5 hours at a time and as many as 16 hours a day.
• Must be able to walk up to 5 miles per day over various surfaces.
• Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours.
• May be exposed to: heights, spinning objects or moving water.
• Must be willing to work outdoors in various weather conditions
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others