Rides Operations Leader Guest Experience and Efficiency

Six Flags; California; On-site; USD 85,000 - 130,000; Full time

Job summary

Six Flags is seeking an Operations Area Manager to plan, organize and supervise the safe and efficient operation of the Rides Department. The Operations Area Manager is responsible for developing Supervisors, Leads, and Team Members - along with scheduling, staffing, and monitoring the operation to ensure we provide our guests with an exceptional experience.

While specific duties will include all departments within the Operations Division, this position will focus on the Rides Department.

Qualifications

• Minimum of two years’ experience in Ride Operations Supervision or Management.
• Excellent communication and presentation skills, both written and verbal.
• Strong motivational, leadership, and team building skills.
• College degree preferred, but not required.
• Demonstrated ability to accomplish goals through motivation and delegation.
• Demonstrated leadership in driving change relative to improving the Guest experience.
• Computer literacy. Significant experience in Microsoft applications.
• Good organizational skills, creative, outgoing, detail oriented, and self-motivator.
• An enthusiastic, professional, and positive Guest First attitude and enjoy working with people.
• The ability to respond to and solve Guest concerns in a timely manner.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• The ability to stay late or come in early as needed.

Responsibilities

• Maintaining a Guest First approach in all areas of the Rides Department and Operations Division.
• Working to continuously improve employee
• Coordinating the training of all employees in
• Coordinating the operations orientation program.
• Managing the scheduling process for the operations division.
• Ensuring departmental and park goals are achieved.
• Maintaining high throughput and efficiency goals while constantly looking for ways to improve.
• Handling Guest concerns.
• Ensuring all training requirements and testing procedures are adhered to.
• Ensuring all department procedures and policies are followed and enforced including IROC
• Assist with budget preparation, monitoring, and forecasting.
• Maintain and update SOP’s and training materials.
• Maintaining continuous supervision of park rides to ensure cleanliness, safety, service capacity, and efficiency.
• Take duty shifts as assigned (including Rides Duty Manager and Division Duty Manager). Must be willing and able to respond to and conduct ride evacuations.
• Coach, lead and mentor all leadership positions below.
• Other tasks and projects as assigned.

Skills

Ride operations supervision

Leadership

Communication

Team building

Microsoft Office

Education

College degree preferred

Tools

Microsoft applications

Job description

Six Flags is seeking an Operations Area Manager to plan, organize and supervise the safe and efficient operation of the Rides Department. The Operations Area Manager is responsible for developing Supervisors, Leads, and Team Members - along with scheduling, staffing, and monitoring the operation to ensure we provide our guests with an exceptional experience.

While specific duties will include all departments within the Operations Division, this position will focus on the Rides Department.