Rides Operations Area Manager – Guest Experience Focus

Six Flags Corp; California; On-site; USD 90,000 - 120,000; Full time

Job summary

Six Flags Entertainment Corporation seeks an Operations Area Manager to plan, organize, and supervise the safe and efficient operation of the Rides Department within the Operations Division. You will develop Supervisors, Leads, and Team Members, manage scheduling, staffing, and ensure guests have an exceptional experience.

Ideal candidates have at least two years of ride operations supervision or management, strong leadership and communication skills, and a flexible schedule to cover nights,

Qualifications

• Minimum of two years' experience in Ride Operations Supervision or Management.
• Excellent communication and presentation skills, both written and verbal.
• Strong motivational, leadership, and team-building skills.
• Demonstrated ability to accomplish goals through motivation and delegation.
• Demonstrated leadership in driving change relative to improving the Guest experience.
• Computer literacy. Significant experience in Microsoft applications.
• Good organizational skills, creative, outgoing, detail oriented, and self-motivator.
• An enthusiastic, professional, and positive Guest First attitude and enjoy working with people.
• The ability to respond to and solve Guest concerns in a timely manner.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Maintaining a Guest First approach in all areas of the Rides Department and Operations Division.
• Working to continuously improve employee performance and guest experience.
• Coordinating the training of all employees in operations and orientation.
• Coordinating the operations orientation program.
• Managing the scheduling process for the operations division.
• Ensuring departmental and park goals are achieved.
• Maintaining high throughput and efficiency goals while seeking improvements.
• Handling guest concerns.
• Ensuring all training requirements and testing procedures are adhered to.
• Ensuring all department procedures and policies are followed and enforced including IROC.
• Assist with budget preparation, monitoring, and forecasting.
• Maintain and update SOPs and training materials.
• Maintaining continuous supervision of park rides to ensure cleanliness, safety, service capacity, and efficiency.
• Take duty shifts as assigned (including Rides Duty Manager and Division Duty Manager). Must be willing and able to respond to and conduct ride evacuations.
• Coach, lead and mentor all leadership positions below.
• Other tasks and projects as assigned.

Skills

Ride operations supervision

Leadership

Communication

Guest service

Scheduling

Problem solving

Flexibility

Training & coaching

Microsoft Office

Education

College degree preferred

Tools

Microsoft Office

Job description

Six Flags Entertainment Corporation seeks an Operations Area Manager to plan, organize, and supervise the safe and efficient operation of the Rides Department within the Operations Division. You will develop Supervisors, Leads, and Team Members, manage scheduling, staffing, and ensure guests have an exceptional experience.

Ideal candidates have at least two years of ride operations supervision or management, strong leadership and communication skills, and a flexible schedule to cover nights,