Operations Supervisor - TAS

Transdev; San Francisco (CA); On-site; USD 91,520 - 113,360; Full time

Benefits offered by this job

Competitive compensation package

401(k) retirement plan

Medical, dental, and vision insurance

Paid vacation and holidays

Job summary

Transdev is seeking an Operations Supervisor in San Francisco, California, responsible for overseeing operations and managing a team to ensure project success. The role demands excellent communication and leadership skills, a focus on safety, and a capacity for strategic planning.

Ideal candidates possess a High School Diploma or GED and preferably a Bachelor’s Degree in a related field, alongside significant operational experience. Benefits include competitive compensation and comprehensive health benefits.

Qualifications

• High School Diploma or GED is required; a Bachelor's degree is preferred.
• 2+ years of operations experience leading teams is a plus.
• Proficiency in using software for reports is necessary.

Responsibilities

• Manage operations and oversee team productivity.
• Ensure high safety standards are maintained during operations.
• Lead and assist in daily dispatch management and operations.

Skills

Proficiency using a touchscreen smartphone

Strong written and oral communication skills

Organizational and efficient work skills

Demonstrated problem‑solving skills

Education

High School Diploma or GED

Bachelor’s Degree in Engineering, Operations, or related field

Tools

Computer software for report generation

Job description

Overview

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Supervisor is responsible for managing and overseeing the operations of the business unit, acting as the Transdev liaison between the client’s program managers and Transdev employees, and managing a team of operators to ensure efficient delivery of the missions requested by our client.

Autonomous vehicle operators and supervisors play an important role in enabling the client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences. Transdev shares the client’s commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority.

Benefits

• Competitive compensation package of minimum $91,520 – maximum $113,360
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

Key Responsibilities

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle
• Operate with safety as the primary goal
• Serve as the deputy for technology by communicating courteously with management, engineers, and the public
• Respond to system emergencies; investigate and complete accident reports, incidents, and customer complaints
• Provide public/customer facing management and leadership of hourly workforce
• Perform field work and on‑road operations to dispatch, respond, and troubleshoot
• Engage in strategic planning and forecasting to meet client demands
• Manage remote workforce, scheduling, and staffing to meet client requirements
• Translate TAS and client deliverables, KPIs and metrics into daily performance results
• Assist team members with payroll, interpersonal issues, and career development
• Communicate announcements to the team and lead debriefs with safety messages at the forefront
• Support the client’s operations leadership team in daily dispatch management, mission assignment, meetings, and stakeholder communication
• Coordinate, monitor and supervise subordinates; inform other management personnel of operational or personnel problems and offer resolution ideas
• Ensure compliance with global process standards and lead continuous improvement initiatives
• Respond to service problems, investigate unsafe location/situation reports and recommend or implement changes
• Develop and schedule program work plans in accordance with specifications with the client’s staff; oversee daily operations and coordinate activity priorities
• Maintain confidentiality of all information
• Apply policies, procedures and standards throughout the operation and take personal responsibility for safety during testing
• Perform any other duties as required

Required Education and Experience

• High School Diploma or GED
• Bachelor’s Degree from an accredited university preferred or 2 or more years of operations experience leading teams
• Degree in Engineering, Operations, or related field – preferred

Required Knowledge, Skills & Abilities

• Proficiency using a touchscreen smartphone (Android preferred but not required)
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases, and routes
• Strong written and oral communication skills
• Organizational and efficient work skills with strong attention to detail
• Awareness and willingness to use Operational Excellence tools and techniques
• Experience with performance metrics and process improvement
• Ability to work for different managers
• Proven track record of meeting or exceeding departmental performance goals
• Demonstrated problem‑solving and analytical skills
• Flexibility to work early mornings, evenings, weekends and flexible shifts as needed
• Self‑starter, excellent judgment and teamwork in fast‑paced, high‑stress environments
• Punctuality, reliability and team‑player attitude
• Travel up to 20% of the time
• Availability to be on call and responsive for 24/7 operations

Physical Requirements

• Regularly required to stand, walk, use hands to manipulate, handle, feel, reach, talk and hear
• Must be able to withstand working outdoors in inclement weather
• Frequently required to sit; occasionally required to climb, balance, stoop, kneel, crouch, crawl and smell
• Occasionally required to lift up to 45 pounds
• May work in extreme heat and cold, damp environment with moderate noise
• Work usually involves standing and walking for up to 10 hours during shifts; office or cubicle work includes sitting, typing, or computer use

Pre‑Employment Requirements

• Must be 21 years old
• Must satisfactorily complete a pre‑employment drug screen and background check; safety‑sensitive positions may require physical screening
• Must maintain an acceptable driving record suitable for driving as part of regular duties; records monitored regularly
• Ability to qualify for an Autonomous Vehicle Tester (AVT) license where required
• If based in the United States, must be eligible to work in the US without restrictions for any employer at any time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us: [e-mail]

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other legally protected status.

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