Ride Operator - Upper Lot Attractions

Universal Studios Hollywood; West Hollywood (CA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Complimentary park admission

Friends & family tickets

Discounts on food and merchandise

Employee events & workshops

Growth opportunities

Wellness programs

Job summary

Universal Studios Hollywood is looking for a Ride Operator to safely load and unload guests on attractions while delivering exceptional guest service. You will follow Standard Operating Procedures, communicate clearly, and help maintain a welcoming, family-friendly environment for guests from around the world.

This role requires 18+ years old, physical stamina, and the ability to work outdoors in various weather.

Qualifications

• Must be 18 years or older.
• Must be able to walk or stand for extended periods.
• Must be able to lift up to 50 lbs.
• Ability to work outdoors in varying weather conditions.
• Must work a schedule that includes mornings, evenings, weekends and holidays.

Responsibilities

• Efficiently loading and unloading guests on the attraction.
• Ensure guests comply with safety restrictions and SOPs.
• Clean and maintain attraction facilities (guest facing and back of house).
• Distribute, collect, and clean 3D glasses.
• Assist guests with special needs and accommodate where needed.
• Provide friendly greetings and farewells to guests at preload and exit.
• Deliver exceptional guest service and information as needed.
• Maintain safety practices and department standards.

Skills

Guest service

Calm under pressure

Team player

Communication

Safety awareness

Job description

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity. Play a vital role in creating unforgettable experiences as a Ride Operator, where safety, efficiency, and exceptional guest service are your top priorities. In this fast-paced and guest-facing position, you’ll be responsible for the safe operation of rides and attractions, ensuring guests are securely and efficiently loaded and unloaded. With a focus on maintaining the highest safety standards, you’ll provide clear instructions, monitor ride operations, and engage with guests from around the world and of all ages to ensure an enjoyable and memorable visit. Your ability to stay calm under pressure, work collaboratively with team members, and manage high-energy environments will contribute to the seamless operation of our attractions.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Responsibilities

• Efficiently loading and unloading guests on to the attraction.
• Ensuring guests comply with and meet all safety restrictions of the attraction. Demonstrating knowledge of the ride's "Standard Operating Procedures", which include ensuring guests' are safely secured prior to enabling the attraction.
• Responsible for cleaning and maintaining the attraction facility both guest facing and back of house.
• Distribute, collect, sort, and clean 3D glasses.
• Promptly and efficiently ensuring 'Gate A' pass holders are loaded into the attraction. Ensuring guests with special needs are accommodated.
• Greeting and interacting with guests as they enter and when waiting at the preload. As guests exit the attraction, saying good bye, wishing them a good day etc.
• Promoting and providing extraordinary guest service for both internal and external guests; answering questions and offering information in a courteous manner as well as seeking to provide assistance to guests.
• Utilizing themed interaction with the guests to provide a unique and encompassing experience.
• Understanding and demonstrating the proper use of safety practices and ensuring department standards are maintained and safety policies for the park are upheld.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Performing other duties as assigned.

USH Upper Lot Rides And Attractions Include

• Despicable Me
• Silly Swirly Fun Ride
• DreamWorks Theater
• The Simpson's Ride™
• Wizarding World of Harry Potter™
• The Secret Life of Pets: Off the Leash
• Fast and Furious: Hollywood Drift

Qualifications

• Must be 18 years old or older

Job Demands

• Must be able to walk or stand for extended periods of time
• Must frequently lift and/or move up to 50 lbs, frequently lift and/or move up to 50 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule

• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Pay

• $19.50 per hour (After 1,000 hours worked, pay increases to $23.92/hr)

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are an individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [e-mail]