Ride Customer Support Specialist

AV Taxi Rides; Baton Rouge (LA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training

Paid time off (PTO)

Health, dental, and vision insurance

Opportunities for career growth andadv

Employee transportation discounts

Stable full-time schedule

Supportive and collaborative work env

Job summary

AV Taxi Rides in Baton Rouge is seeking a Customer Service Representative (CSR) to support daily transportation operations and assist customers with ride-related inquiries. You will handle inquiries via phone, email, and in person, help with bookings, scheduling changes, and policy information.

The role requires a high school diploma, strong communication skills, basic computer proficiency, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• Basic computer proficiency and data entry abilities.
• Ability to multitask in a fast-paced environment.
• Professional and customer-focused attitude.
• High school diploma or equivalent required.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist customers with ride bookings, scheduling changes, and service-related questions
• Provide accurate information regarding transportation services and company policies
• Coordinate with dispatch and operations teams to support customer needs
• Update customer information within company systems
• Deliver excellent customer service in every interaction

Skills

Communication skills

Interpersonal skills

Data entry

Multitasking

Professional attitude

Education

High school diploma or equivalent

Job description

AV Taxi Rides in Baton Rouge is seeking a Customer Service Representative (CSR) to support daily transportation operations and assist customers with ride-related inquiries. You will handle inquiries via phone, email, and in person, help with bookings, scheduling changes, and policy information.

The role requires a high school diploma, strong communication skills, basic computer proficiency, and the ability to multitask in a fast-paced environment.