Entry-Level Customer Service Representative

AV Taxi Rides; Nashville (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health insurance

Dental insurance

Vision insurance

Career growth

Employee discounts

Full-time schedule

Collaborative environment

Job summary

AV Taxi Rides in Nashville, TN is hiring an Entry-Level Customer Service Representative to support daily transportation operations and guide customers with ride-related inquiries. You will handle inquiries by phone, email, or in person, book rides, and assist with scheduling changes while upholding our service standards.

Ideal candidates have a high school diploma, strong communication and data-entry skills, and a professional, customer-focused attitude.

Qualifications

• High school diploma or equivalent required.
• Basic computer proficiency and data entry skills.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Professional and customer-focused attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist customers with ride bookings, scheduling changes, and service-related questions
• Provide accurate information regarding transportation services and company policies
• Coordinate with dispatch and operations teams to support customer needs
• Update customer information within company systems
• Deliver excellent customer service in every interaction

Skills

Strong communication

Interpersonal skills

Data entry

Multitasking

Customer-focused

Basic computer proficiency

Education

High school diploma

Job description

Job Overview

AV Taxi Rides is seeking a motivated and customer-focused Entry-Level Customer Service Representative (CSR) to join our team in Nashville, TN. This position is ideal for individuals looking to start a career in customer service while supporting daily transportation operations and assisting customers with ride-related inquiries.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist customers with ride bookings, scheduling changes, and service-related questions
• Provide accurate information regarding transportation services and company policies
• Coordinate with dispatch and operations teams to support customer needs
• Update customer information within company systems
• Deliver excellent customer service in every interaction

Qualifications

• High school diploma or equalit required
• Strong communication and interpersonal skills
• Basic computer proficiency and data entry skills
• Ability to multitask and work in a fast-paced environment
• Professional and customer-focused attitude

Salary Range

$18 – $28 per hour, based on experience and qualifications

Benefits

• Paid training
• Paid time off (PTO)
• Health, dental, and vision insurance eligibility
• Opportunities for career growth and advancement
• Employee transportation discounts
• Stable full-time schedule
• Supportive and collaborative work environment