RIA Operations & Client Service Manager

APEX Fintech Services; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Apex Fintech Solutions is seeking a Manager, RIA Operations & Client Service to build and lead a new team delivering service and operational support for the in-house RIA business. You will recruit, develop, and retain top talent, and define scalable service models, workflows, and performance standards.

You will partner with Compliance, Product, and other stakeholders to create a compliant, digitally enabled operating model that supports client outcomes and sustainable growth.

Qualifications

• Bachelor's degree in Business, Finance, Operations, Management, or a related field.
• FINRA securities licenses and/or professional credentials may be required or preferred.

Responsibilities

• Build and lead a customer service and operations team for Apex's in-house RIA business.
• Develop hiring plans, interview and onboard new team members.
• Set expectations, objectives, service standards and development plans.
• Define and continuously improve processes for RIA and sub-advisory services.
• Create SLAs, KPIs, quality controls, and reporting to measure performance.
• Collaborate with Compliance, Legal, Risk to ensure regulatory readiness.
• Partner with Product/Tech to enable digital, automated service experiences.

Skills

Leadership

Hiring & team development

Operations management

Regulatory compliance

Cross-functional collaboration

Education

Bachelor's degree in Business/Finance/Operations/Management

Tools

CRM software

Regulatory compliance tools

Job description

Apex Fintech Solutions is seeking a Manager, RIA Operations & Client Service to build and lead a new team delivering service and operational support for the in-house RIA business. You will recruit, develop, and retain top talent, and define scalable service models, workflows, and performance standards.

You will partner with Compliance, Product, and other stakeholders to create a compliant, digitally enabled operating model that supports client outcomes and sustainable growth.