RHTP EHR Support Specialist - Backfill

Insight Global; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global in Raleigh, NC is seeking an NC HIEA RHT Provider EHR Support Specialist to help rural and underserved providers connect to NC HealthConnex and fully utilize its tools. You will guide clinics and EHR vendors through onboarding, HL7 v2 and CCDA exchanges, and ensure data submissions meet standards for statewide care coordination.

The role emphasizes data quality, interoperability standards, training, and cross‑team collaboration to modernize North Carolina’s digital health

Qualifications

• 5+ years with Electronic Health Records (EHR) platforms.
• Experience supporting EHR onboarding and interoperability.
• Strong knowledge of HIPAA and privacy/security requirements.
• Ability to interpret clinical workflows and map them to data exchange.
• Experience with HL7v2, CCD, and USCDI standards.
• Excellent communication with providers and vendors.

Responsibilities

• Lead rural provider onboarding to NC HealthConnex and guide EHR vendors through HL7 v2 exchange, CCDA/CCD exchange, and services such as NC*Notify.
• Coordinate with internal NC HIEA teams to support integration tickets and address data ingestion or transformation issues.
• Provide expert guidance on interoperability standards including HL7 v2, CCDA, CCD, USCDI, and NC HIEA standards and troubleshoot message structures.

Skills

EHR interoperability

Data quality

Onboarding experience

Communication skills

HIPAA knowledge

Tools

Epic

Cerner/Oracle Health

Allscripts/Veradigm

NextGen

HL7 v2

C-CDA

Job description

Job Description

The NC HIEA RHT Provider EHR Support Specialist is a key technical role supporting North Carolina’s Rural Health Transformation Program (RHTP). This position focuses on assisting rural and underserved healthcare organizations in connecting to, and fully utilizing, NC HealthConnex, the state’s health information exchange. The Specialist provides expertise in Electronic Health Records (EHRs), healthcare interoperability, clinical workflow integration, and data quality improvement to ensure providers submit accurate, standards‑aligned clinical data that supports statewide care coordination and population health goals. Additionally, this role will assist rural providers utilizing NC HealthConnex tools and exchange services, such as NC*Notify and the NC HealthConnex provider clinical portal.

Key Responsibilities

EHR Integration & Technical Onboarding

• Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C‑CDA/CCD exchange, and services such as NC*Notify.
• Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
• Coordinate with internal NC HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues.

Healthcare Interoperability Standards & Compliance

• Provide expert guidance on interoperability standards including HL7 v2, C‑CDA, CCD, USCDI, and NC HIEA Interoperability Standards.
• Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods.

Data Quality & Validation

• Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to HIE requirements.
• Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
• Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.

Training & Provider Support

• Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize NC HealthConnex tools.
• Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination.
• Assist providers in understanding data flows, reporting requirements, and best practices for interoperability.

Cross‑Team & Program Collaboration

• Collaborate with NC HIEA teams on interoperability and data quality initiatives.
• Support NC HIEA’s role in modernizing digital health infrastructure across rural North Carolina, including contributions to RHTP implementation and continuous improvement of onboarding processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of Experience with Electronic Health Record platforms such as Epic, Cerner/Oracle Health, Allscripts/Veradigm, or NextGen.
• 5+ years of Proficiency with healthcare interoperability standards including HL7 v2, C-CDA, CCD, FHIR, and USCDI.
• 5+ years of Experience validating structured clinical data and troubleshooting EHR integration issues.
• Ability to interpret clinical workflows and map them to data exchange requirements (Required)
• Strong communication skills with the ability to explain technical topics to non-technical stakeholders.
• Knowledge of HIPAA and health information privacy/security requirements. 3+ years of Experience supporting HIE onboarding, healthcare interoperability projects, or multi-vendor EHR environments.
• 3+ years of Experience with SQL, interface engines, or data mapping tools.
• Familiarity with state or federal digital health programs such as NC HIEA initiatives, Medicaid QPHE, or NCQA DAV.
• Experience working with rural or underserved provider settings