RHS Services Assistant II

MSU - Michigan State University; East Lansing (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Michigan State University is seeking a housing administrative professional to support students, families, and campus partners. You will manage resident hall assignments, verify occupancy, and maintain accurate room and board records across Mercury and related MSU systems.

The role emphasizes strong communication, data accuracy, and collaboration with living-learning staff to ensure an inclusive and responsive housing experience.

Qualifications

• High school education required with 1–3 years of related accounting/clerical experience.
• Experience typing, filing, reconciling accounts, and using standard office software.

Responsibilities

• Assist students, parents, guardians, campus and partners in person, by phone, and by email.
• Manage resident hall assignments, occupancy verification, audits, and changes.

Skills

Typing

Filing

Accounts reconciliation

Word processing

Spreadsheet

Database management

Desktop publishing

Presentation software

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Mercury

RMS

Web Requisitioning

EBS

Document Viewer

Microsoft Word

Excel

Access

PowerPoint

Job description

Position Summary

• Will regularly be available to students, parents, guardians, campus, departmental, and divisional partners, and guests in person, on the phone, and through email.
• Resident hall/apartment management of all students including assignments & changes, occupancy verification, audits, etc.
• Compiles and maintains room and board records, charges, and student accounts.
• Professionally answers, responds to, prioritizes, troubleshoots, and screens phones calls in a timely manner, consistent with Delivering Outstanding Spartan Experiences.
• Professionally answers, responds to, and prioritizes electronic messages (includes emails, on-line chat), consistent with Delivering Outstanding Spartan Experiences.
• Maintains and reconciles accurate housing records in an enterprise business system (Mercury) consistent with campus, SLE, REHS, and Housing Assignments Office policies procedures.
• Understand the needs of diverse populations and effectively serve students and guests with an inclusive approach.
• Professionally partner with and respond to living learning and residential college staff and students.
• Prepares and updates coding, procedures, and process guides to ensure information is current.
• Maintain a thorough knowledge of multiple business systems used to perform duties.

All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency condition, persons in this position are expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If a person has an approved remote work agreement to work a portion of their normally scheduled work hours remotely, they may be called upon to work on-site to serve the MSU community.

Minimum Requirements

Knowledge normally acquired through a high school education; one to three years of related and progressively more expansive work experience in typing, filing, and reconciling accounts and using word processing, spreadsheet, database desktop publishing and/or presentation software; or equivalent combination of education and experience.

Desired Qualifications

Knowledge of MSU accounting and personnel forms, policies, and procedures; ability to work proficiently with Microsoft Word, Excel, Access, PowerPoint, RMS, Web Requisitioning, EBS, and Document Viewer; valid vehicle operator’s license;self-starter who demonstrates a work orientation towards ‘Delivering Outstanding Spartan Experiences", problem, solving, organization, taking initiative, leadership, working as part of team, and learning for continuous development; experience working with people from a diverse racial, ethnic, socioeconomic, LBGTQIA2S+, and gender backgrounds; ability to multi-task with frequent interruptions.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume/Cover letter

Work Hours

Monday-Friday- 8a-5p Occasional nights and weekends based on operational needs.

Bidding eligibility ends September 15, 2026 at 11:55 P.M.