Application Administrator / Information Technologist I

Michigan State University; East Lansing (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Michigan State University is seeking an Application Administrator to support divisional and enterprise applications within the Division of Residential and Hospitality Services. The role starts fully on-site with a planned transition to hybrid after onboarding and a probationary period.

You will troubleshoot applications, manage access and roles, and collaborate with IT and operations to implement features, patches and reports. Strong customer service and SQL knowledge are highly valued.

Qualifications

• Bachelor's degree required.
• 1-3 years of related IT experience.
• Experience with enterprise applications and access management.
• SQL knowledge required.
• Strong communication and customer-service skills.

Responsibilities

• Maintain and troubleshoot divisional applications; after-hours issue resolution possible.
• Provide user support, role definition and access management coordination.
• Collaborate with operations and development staff to solve problems.
• Configure and implement new features, reports, patches and upgrades.
• Create documentation and provide training; support business continuity.

Skills

Customer service

End-user support

SQL

Communication

Education

Bachelor's degree

Tools

Transact

StarRez

Job description

Working/Functional Title
Application Administrator
Position Summary
The Application Administration team provides technical and administrative support for departmental and enterprise applications for the Division of Residential and Hospitality Services at MSU.
This position is part of a hybrid work team and will start fully on-site and transition to hybrid after on-boarding and a probationary time period.
Reporting to the Application Administration team manager, the Application Administrator will primarily perform the following duties:

• Maintain and troubleshoot divisional applications. Includes after hours response for issue resolution.
• Provide user support, application role definition & access management coordination.
• Collaborate with operations and development staff to solve problems and implement solutions.
• Configuration/change management. Develop and implement new features, custom reports, system patches and upgrades.
• Documentation, training, business continuity planning.

Working with Unit Operations and Digital Strategies and Services staff, the Application Administrator will be expected to acquire knowledge of the business use of specific applications in the university context. Scheduled hours and on-site/remote schedule may vary depending upon the needs of the business units.
Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report’s America’s Best Colleges 2025. Located in East Lansing, three miles east of the state capitol, the MSU Community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including course fee courtesy program and educational assistance.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.
All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency conditions, you will be expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If you have an approved remote work agreement to work a portion of your normally scheduled work hours remotely, you may be called upon to work on-site to serve the MSU community. If you have a permanent, on-going, and/or pervasive condition that may impede your ability to work on-site, please contact the Resource Center for Persons with Disabilities (RCPD) at rcpd.msu.edu/get-started.
Minimum Requirements
Knowledge equivalent to that which would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.
Desired Qualifications
A proven ability to work with end users and a good customer-service attitude. Excellent verbal and written communication skills. Experience managing enterprise-level computer applications; knowledge of basic computer operations, operating systems. Database experience and knowledge of SQL desired. Experience with Transact and StarRez applications. Knowledge of network server operations a plus.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume and cover letter
Special Instructions
Provide three professional references knowledgeable of your work
Work Hours
STANDARD 8-5
Website
tech.msu.edu
Bidding eligibility ends September 1, 2026, at 11:55 PM