RHC - Patient Care Representative

US Eye; Fort Myers Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye in Fort Myers, FL is seeking a Patient Care Representative to be the friendly, professional first point of contact for patients and visitors. You will verify patient information, assist with questionnaires, and support the front desk with scheduling and payments.

The role emphasizes courteous communication, accurate data entry, and the ability to multi-task in a busy clinical setting. This is a full-time position with benefits and opportunities for growth at Retina Health Center locations.

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree (preferred).

Responsibilities

• Greet and direct patients, visitors, and staff at entry.
• Check-in patients and verify information.
• Print daily schedules and assist with appointment planning.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pickup.
• Disseminate information using telephone systems and computer software.
• Cross-check and update next-day charts with the appointment schedule.
• Maintain an orderly, safe workspace for patients and staff.
• Complete appointment confirmation calls.
• Collect co-payments and balances at checkout.
• Fill out essential reports and forms.
• Perform additional administrative responsibilities as needed.
• Travel to other locations as necessary.

Skills

Customer service

Multi-tasking

Time management

Attention to detail

Education

High school diploma

Associate’s degree (preferred)

Tools

Microsoft Office

Job description

PATIENT CARE REPRESENTATIVE

About US EYE:

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

About Retina Health Center:

At Retina Health Center we offer the best and most progressive ophthalmology services available. With offices in Fort Myers and Naples, Florida, Retina Health Center offers superior care in the diagnosis and treatment of a variety of eye conditions. Specialists in retina eye problems such as macular degeneration, retina tears and other retinal diseases, the Retina Health Center has been providing services to Southwest Florida patients since 2002.

Job Summary:

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions:

• Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed.

Competencies:

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education And Experience:

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree (preferred).

Position Type And Expected Hours Of Work:

This is a full-time position located in Ft. Myers, FL. Days and hours are

Travel to other locations as necessary

Benefits:

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.