SWFL Eye - Patient Care Representative

US Eye; Fort Myers (FL); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(K) Company Match

Medical Insurance

Dental Insurance

Vision Benefits

Flexible Spending Accounts

Paid Time Off

Continuing Education

Descripción de la vacante

US Eye in Ft. Myers, FL is seeking a Patient Care Representative to serve as the first point of contact for patients. You will greet visitors, verify information, and assist with forms to ensure a smooth check-in experience.

The role requires strong communication, multitasking, and proficiency with Microsoft Office. You will support scheduling, payments, and administrative tasks across clinics as needed.

Formación

• High school diploma required.
• Experience in a customer service role.
• Proficient in Microsoft Office.
• Ability to handle high-pressure situations.

Responsabilidades

• Greet and direct patients and visitors.
• Verify information and assist with forms.
• Schedule appointments and manage inquiries.
• Collect co-pays and process payments.
• Maintain clean, organized reception area.
• Respond to patient requests promptly.
• Complete reports and forms as requested.
• Perform additional administrative duties as needed.

Conocimientos

Customer service

Microsoft Office

Communication

Multitasking

Educación

High school diploma

Herramientas

CRM software

Descripción del empleo

https://useye.com/wp-content/uploads/2022/08/useye-missing-assets-careers-hero.jpeg

JOIN OUR TEAM

PATIENT CARE REPRESENTATIVE

About US EYE:

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

About Southwest Florida Eye Care:

Southwest Florida Eye Care is a tri-ophthalmic practice providing eye care through the expertise, experience, dedication, honesty and caring of its ophthalmologists, optometrists, opticians, technicians and other support personnel. When it comes to something as critically important as your vision, experience counts. We are proud to have been serving the Southwest Florida area since 2003.

Job Summary:

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions:

• Greet and direct all patients, visitors, and staff upon entry of the practice.Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience:

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Position Type and Expected Hours of Work:

• This is a full-time position located in Ft. Myers, FL
• Days and hours are
• Travel to other locations as necessary

Benefits:

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.