RHC - Patient Care Representative

US Eye; Fort Myers (FL); Sur place; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Résumé du poste

US Eye in Ft. Myers, FL is seeking a Patient Care Representative to be the friendly, first and last contact for our patients. You will greet patients, verify information, and guide them through check-in and forms in a busy ophthalmology office.

The role requires strong customer service, basic MS Office skills, and the ability to multi-task in a fast-paced medical environment. You will support scheduling, chart updates, payments, and a tidy reception area while delivering excellent patient

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Responsabilités

• Greet and direct patients, visitors, and staff upon entry of the practice.
• Provide a pleasant check-in experience by verifying information and assisting with forms.
• Print daily schedules for team/physician as needed.
• Attend to walk-in patients and scheduling inquiries; assist with prescriptions/records.
• Disseminate information using telephone systems and/or computer software.
• Cross-check and update next-day charts as per appointment schedule.
• Maintain an orderly, safe workspace for patients and staff.
• Complete appointment confirmations and collect co-payments or balances at check-out.
• Fill out essential reports; perform additional administrative duties as needed.

Connaissances

Customer service

Formation

High school diploma

Outils

Microsoft Office

Description du poste

https://useye.com/wp-content/uploads/2022/08/useye-missing-assets-careers-hero.jpeg

JOIN OUR TEAM

PATIENT CARE REPRESENTATIVE

About US EYE:US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

About Retina Health Center:At Retina Health Center we offer the best and most progressive ophthalmology services available. With offices in Fort Myers and Naples, Florida, Retina Health Center offers superior care in the diagnosis and treatment of a variety of eye conditions. Specialists in retina eye problems such as macular degeneration, retina tears and other retinal diseases, the Retina Health Center has been providing services to Southwest Florida patients since 2002.

Job Summary:Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions:

• Greet and direct all patients, visitors, and staff upon entry of the practice.Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience:

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Position Type and Expected Hours of Work:

This is a full-time position located in Ft. Myers, FL

Days and hours are

Travel to other locations as necessary

Benefits:

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.