JOB ID 3408 SWFL Eye - Patient Care Representative

US Eye; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye, a physician-led network of eye care practices, is seeking a Patient Care Representative in Naples, FL. You will be the first and last point of contact for patients, ensuring a friendly, professional experience.

The role involves greeting patients, verifying information, managing schedules, handling payments, and performing various administrative tasks to support smooth operations.

Qualifications

• High school diploma required.
• Experience with Microsoft Office products preferred.
• Prior experience in a customer service role preferred.
• Must be able to work under pressure and respond to patient requests.

Responsibilities

• Greet and direct patients, visitors, and staff; monitor reception areas.
• Verify information and assist with questionnaires and forms at check-in.
• Print daily schedules for team/physician.
• Assist with walk-in patients and scheduling inquiries.
• Disseminate information using phone systems and computer software.
• Update next-day charts based on appointment schedules.
• Maintain an orderly, safe workspace for patients and staff.
• Complete appointment confirmation calls.
• Collect co-pays and any balances at check-out.
• Fill out essential reports and forms; perform additional admin tasks as needed.

Skills

Customer service

Microsoft Office

Time management

Attention to detail

Education

High school diploma

Associate's degree (preferred)

Tools

Scheduling software

Job description

PATIENT CARE REPRESENTATIVE

About US EYE

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

About Southwest Florida Eye Care

Southwest Florida Eye Care is a tri-ophthalmic practice providing eye care through the expertise, experience, dedication, honesty and caring of its ophthalmologists, optometrists, opticians, technicians and other support personnel. When it comes to something as critically important as your vision, experience counts. We are proud to have been serving the Southwest Florida area since 2003.

Job Summary

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions

• Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed.

Competencies

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education And Experience

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate's degree (preferred).

Position Type And Expected Hours Of Work

• This is a full-time position located in Naples, FL
• Days and hours are 8:00am - 5:00pm
• Travel to other locations as necessary

Benefits

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.