JOB ID 3408 SWFL Eye - Patient Care Representative

US Eye; Naples (FL); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye in Naples, FL is seeking a Patient Care Representative to be the friendly first and last contact for patients. The role emphasizes polite, attentive, and organized service to enhance the patient experience in a busy ophthalmology setting.

Responsibilities include greeting patients, verifying information, scheduling support, check-out duties, and basic paperwork. Must have a high school diploma and experience with Microsoft Office; prior customer service experience preferred.

Qualifications

• Experience in customer-facing roles ahead of others.
• Strong communication and organization skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist patients as they enter the practice.
• Verify patient information and assist with questionnaires/forms.
• Print daily schedules and manage appointment flow.
• Attend to walk-in patients and scheduling inquiries.
• Collect co-pays and balance due during check-out.
• Update charts and patient records for next-day appointments.

Skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

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PATIENT CARE REPRESENTATIVE

About US EYE:

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

About Southwest Florida Eye Care:

Southwest Florida Eye Care is a tri-ophthalmic practice providing eye care through the expertise, experience, dedication, honesty and caring of its ophthalmologists, opticians, opticians, opticians, opticians and other support personnel. When it comes to something as critically important as your vision, experience counts. We are proud to have been serving the Southwest Florida area since 2003.

Job Summary:

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions:

• Greet and direct all patients, visitors, and staff upon entry of the practice.Monitor the reception areas throughout the day and provide assistance as needed.


• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.


• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.


• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.


• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.


• Cross-check and update next-day charts as evidenced by the appointment schedule.


• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.


• Complete appointment confirmation calls based on the patient appointment schedule.


• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.


• Fill out essential reports and forms as requested.


• Additional administrative responsibilities as needed.


• Demonstrated knowledge of material, methods, instruments, and equipment.


• Demonstrated ability to read, write, and perform mathematical calculations.


• Ability to follow oral and written instructions.


• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience:

• High school diploma.


• Experience with Microsoft Office products.


• Prior experience in a customer service role.


• Must be able to work under pressure and respond to patient requests in a positive manner.

Position Type and Expected Hours of Work:

• This is a full-time position located in Naples, FL


• Days and hours are 8:00am - 5:00pm


• Travel to other locations as necessary

Benefits:

• 401(K) Company Match


• Medical and Dental Insurance


• Vision Benefits


• Flexible Spending Accounts


• Pet Insurance


• Disability Insurance


• Life Insurance


• Continuing Education


• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.