CEP – Patient Care Representative

US Eye; South Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye in Charleston, SC seeks a Patient Care Representative to be the first point of contact for patients, ensuring a courteous, organized experience. This full-time role supports reception, scheduling, and front-desk operations across locations.

You will verify information, assist with forms, manage check-in/check-out, handle scheduling inquiries, and support the clinical team across multiple sites. Prior healthcare experience is a plus.

Qualifications

• High school diploma required, associate degree preferred.
• Experience in a customer service role is necessary.
• Proficiency with Microsoft Office products required.
• Ability to work under pressure and respond professionally to patient requests.
• Prior experience in a healthcare setting is a plus.

Responsibilities

• Greet and direct all patients and visitors on entry to the practice.
• Verify information and assist with patient questionnaires and forms during check-in.
• Print daily schedules for team and physicians.
• Attend to walk-in patients and scheduling inquiries; manage prescriptions/records pickup.
• Disseminate information using phone systems and computer software.
• Cross-check and update next-day charts based on appointment schedules.
• Maintain an orderly, clean workspace ensuring safety for patients and staff.
• Complete appointment confirmation calls as scheduled.
• Collect co-pays and any balances at check-out as applicable.
• Complete essential reports and perform other administrative duties as needed.

Skills

Customer service

Multi-tasking

Microsoft Office

Education

High school diploma

Associate’s degree (preferred)

Tools

Microsoft Office

Job description

PATIENT CARE REPRESENTATIVE

About US EYE

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

About Carolina Eyecare Physicians

Carolina Eyecare Physicians is one of the nation’s leading multi-disciplinary physician groups, providing patients worldwide with care in ophthalmology, optometry, cosmetic facial surgery, and skin care. With several locations throughout Charleston and the surrounding area, we are proud to offer our patients convenient access to nationally renowned surgeons, compassionate staff members and cutting-edge technology.

For over 30 years, the board-certified ophthalmologists and optometrists at Carolina Eyecare Physicians have provided for the eye care needs of Lowcountry patients. Our Mission is to “Bring Clear Vision to Life” through compassionate relationships and the unending pursuit of excellence in eye care. At Carolina Eyecare Physicians, we strive to provide our patients with the opportunity to experience a more rewarding and enjoyable life. We hope you come in with high expectations and leave with them exceeded. We consider it an honor to be entrusted with your care.

Job Summary

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions

• Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed.

Competencies

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree (preferred).

Position Type and Expected Hours of Work

• This is a full-time position located in Charleston, SC and occasionally traveling to Moncks Corner
• Days and hours are Monday through Friday 8-5 pending on provider schedule
• Travel to other locations as necessary, when coverage is needed.

Benefits

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.