RFH Clinic Receptionist

Theuniversityunion; Manchester (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

IPERS (Iowa Public Employee Retirement

Pharmacy (on-site)

Tuition Reimbursement

Employee Assistance Program

Wellness Center and Cafeteria (on-site

Optional Benefits

Job summary

Regional Family Health in Manchester, IA, seeks a receptionist for 34 hours per week at the Manchester clinic, with some time in Hopkinton. Base pay is $17.93–$22.13 per hour. The role includes welcoming patients, scheduling, registration, and billing support as part of RFH’s patient-service team.

You will greet patients, answer calls, verify data, process payments and maintain compliance with clinical guidelines. Training provided, with opportunities across RFH sites.

Qualifications

• High School graduate required, Associates Degree preferred.
• Previous experience in a medical office preferred.
• Ability to work as a team member.
• Ability to understand and apply guidelines, policies and procedures.
• Skilled in computer use, communication, and decision making.
• BLS certification required.

Responsibilities

• Greet patients and visitors and provide courteous, caring assistance.
• Schedule, cancel and reschedule patient appointments.
• Register patients and verify demographic and insurance data.
• Enter demographic information and scan insurance data for records and claims.
• Check-out patients, collect payments and balance accounts.
• Respond to questions about accounts and direct to Billing for uninsured patients.
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
• Provide coverage for RFH Clinic Receptionists in satellite clinics.

Skills

Customer service

Communication

Teamwork

Decision making

Computer literacy

Education

High School diploma or equivalent

Associates degree preferred

Tools

BLS certification

Job description

• Location 709 W Main Street,Manchester, IA, 52057,United States
• Base Pay $17.93 - $22.13 / Hour
• Job Category Non-Clinical
• Employee Type 34 Hours per Week

Contact information

• Phone [phone]

Description

Schedule: 34 hours per week, one day off per week, one evening Same Day Clinic shift, rotating weekend coverage, approximately every 12th weekend.

Location: Majority of time in Manchester clinic. Thursday afternoons in Hopkinton Clinic.

This position is responsible for helping the patient feel welcomed to Regional Family Health and maintaining accurate and complete patient accounts based on departmental protocol, policies and procedures, to include but not limited to scheduling, registration, check-out functions and managing incoming calls.

• Promote and maintain excellence in patient service
• Facilitate the smooth flow of patients through timely and effective communication to patients and other RFH team members
• Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office
• Answer the telephone, screen and route all incoming telephone calls to the appropriate staff member or take messages according to office policy and procedure
• Schedule, cancel and reschedule patient appointments according to office procedures.
• Register patients, correcting as necessary all patient demographic and insurance data
• Gather, verify and enter demographic information and scan insurance information into the computer on new and established patients necessary for completion of medical record information and insurance claim processing at each patient visit
• Check-out patient, collect payments and record transaction
• Respond to patient’s questions regarding their account balance and refer patients to the Billing Department for payment sources for uninsured patients and other billing questions
• Maintain cash drawer
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines and Rural Health Clinic guidelines.
• Assist with departmental coverage as requested
• Provide relief for RFH Clinic Receptionists in satellite clinics
• Route internal and external mail, and other items, appropriately throughout clinic system
• Perform other duties as requested by RFH Clinic Receptionist Manager to facilitate the smooth and effective operations of the office

Requirements

• High School graduate required, Associates Degree preferred
• Previous experience in a medical office preferred
• Ability to work as a team member
• Ability to understand and apply guidelines, policies and procedures
• Skilled in computer use, communication, and decision making
• BLS certification required

Summary

Employee Benefits:

• Health Insurance (eligibility at 20+ hours per week)
• IPERS (Iowa Public Employee Retirement System)
• Pharmacy (on-site)
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Center and Cafeteria (on-site)
• Optional Benefits (Aflac, Short and Long Term Disability, Dental, Vision)