RF Field Service Technician - Columbia, MD

Rohde & Schwarz USA, Inc.; Columbia (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Rohde & Schwarz seeks a dedicated technician for on-site or in-house calibration and repair services to uphold our high performance standards. You will diagnose malfunctions, prepare detailed reports, and coordinate complex job structures while mentoring technicians and driving continuous improvement across service operations.

You will act as a customer-facing liaison, ensure timely delivery, and contribute to onboarding and training initiatives to maintain excellence in servicing and support.

Responsibilities

• Conduct on-site or in-house calibration and repair of equipment to ensure it meets Rohde & Schwarz’ high standards of performance
• Diagnose equipment malfunctions and perform repairs
• Responsible for evaluation and completion of complex data reports
• Represent the company in a customer support role and be responsible for customer’s satisfaction with equipment and servicing
• Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
• Assigned projects are moderately complex, requiring some independent action
• Effectively communicate with customers in a professional business environment
• Coordinate and prioritize daily workload to ensure optimal throughput and on-time delivery
• Lead daily stand-up meetings and provide direction on priorities
• Monitor workflow, backlog, and past-due jobs to maintain service performance
• Coordinate campaign scheduling and complex job structures
• Serve as liaison between service operations, management, and support functions
• Provide technical guidance and escalation support for complex repairs and calibrations
• Mentor and support technicians in troubleshooting and best practices
• Ensure compliance with Rohde & Schwarz technical and quality standards
• Support onboarding and technical training initiatives
• Identify workflow bottlenecks and support continuous improvement initiatives
• Assist management by providing performance and workload feedback

Job description

• Conduct on-site or in-house calibration and repair of equipment to ensure it meets Rohde & Schwarz’ high standards of performance
• Diagnose equipment malfunctions and perform repairs
• Responsible for evaluation and completion of complex data reports
• Represent the company in a customer support role and be responsible for customer’s satisfaction with equipment and servicing
• Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
• Assigned projects are moderately complex, requiring some independent action
• Effectively communicate with customers in a professional business environment
• Coordinate and prioritize daily workload to ensure optimal throughput and on-time delivery
• Lead daily stand-up meetings and provide direction on priorities
• Monitor workflow, backlog, and past-due jobs to maintain service performance
• Coordinate campaign scheduling and complex job structures
• Serve as liaison between service operations, management, and support functions
• Provide technical guidance and escalation support for complex repairs and calibrations
• Mentor and support technicians in troubleshooting and best practices
• Ensure compliance with Rohde & Schwarz technical and quality standards
• Support onboarding and technical training initiatives
• Identify workflow bottlenecks and support continuous improvement initiatives
• Assist management by providing performance and workload feedback