Field Service Technician - Columbia, MD

Rohde & Schwarz (China) Technology Co., Ltd.; Columbia (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology firm based in Columbia, Maryland, seeks a skilled technician to conduct on-site calibration and repairs while ensuring customer satisfaction. Responsibilities include diagnosing equipment malfunctions, preparing complex reports, and mentoring junior technicians. Candidates should have strong technical communication skills and experience in managing projects. This role is essential for maintaining high standards and continuous improvement within service operations.

Qualifications

• Experience with equipment calibration and repairs.
• Strong diagnostic abilities to troubleshoot malfunctions.
• Ability to prepare technical reports and logs.

Responsibilities

• Conduct calibration and repair of equipment.
• Diagnose malfunctions and perform repairs.
• Mentor technicians and provide technical support.
• Ensure compliance with technical standards.

Skills

Calibration skills

Diagnostic skills

Technical communication

Project management

Mentorship skills

Job description

• Conduct on-site or in-house calibration and repair of equipment to ensure it meets Rohde & Schwarz’ high standards of performance
• Diagnose equipment malfunctions and perform repairs
• Responsible for evaluation and completion of complex data reports
• Represent the company in a customer support role and be responsible for customer’s satisfaction with equipment and servicing
• Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
• Assigned projects are moderately complex, requiring some independent action
• Effectively communicate with customers in a professional business environment
• Coordinate and prioritize daily workload to ensure optimal throughput and on-time delivery
• Lead daily stand-up meetings and provide direction on priorities
• Monitor workflow, backlog, and past-due jobs to maintain service performance
• Coordinate campaign scheduling and complex job structures
• Serve as liaison between service operations, management, and support functions
• Provide technical guidance and escalation support for complex repairs and calibrations
• Mentor and support technicians in troubleshooting and best practices
• Ensure compliance with Rohde & Schwarz technical and quality standards
• Support onboarding and technical training initiatives
• Identify workflow bottlenecks and support continuous improvement initiatives
• Assist management by providing performance and workload feedback