Field Service Technician Lead: Calibration & Repair

ROHDE & SCHWARZ GmbH & Co. KG; Columbia (MD); On-site; Full time

Job description

• Conduct on-site or in-house calibration and repair of equipment to ensure it meets Rohde & Schwarz’ high standards of performance
• Diagnose equipment malfunctions and perform repairs
• Responsible for evaluation and completion of complex data reports
• Represent the company in a customer support role and be responsible for customer’s satisfaction with equipment and servicing
• Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
• Assigned projects are moderately complex, requiring some independent action
• Effectively communicate with customers in a professional business environment
• Coordinate and prioritize daily workload to ensure optimal throughput and on-time delivery
• Lead daily stand-up meetings and provide direction on priorities
• Monitor workflow, backlog, and past-due jobs to maintain service performance
• Coordinate campaign scheduling and complex job structures
• Serve as liaison between service operations, management, and support functions
• Provide technical guidance and escalation support for complex repairs and calibrations
• Mentor and support technicians in troubleshooting and best practices
• Ensure compliance with Rohde & Schwarz technical and quality standards
• Support onboarding and technical training initiatives
• Identify workflow bottlenecks and support continuous improvement initiatives
• Assist management by providing performance and workload feedback