Field Service Technician - Milpitas, CA

Rohde & Schwarz GmbH & Co.; Milpitas (CA); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Rohde & Schwarz GmbH & Co. in Milpitas, CA seeks an experienced service engineer to perform on-site and in-house calibration and repair of Rohde & Schwarz equipment, ensuring high performance and reliability.

You will diagnose malfunctions, prepare detailed logs, coordinate work, mentor technicians, and act as the liaison between operations and customers to maintain satisfaction and continuous improvement.

Qualifications

• Calibration and repair experience with test equipment.
• Ability to prepare and maintain detailed work logs.
• Strong communication to coordinate with customers and internal teams.

Responsabilités

• Conduct on-site or in-house calibration and repair of equipment.
• Diagnose equipment malfunctions and perform repairs.
• Prepare daily logs and reports of work performed, including hours and inventory used.
• Coordinate and prioritize daily workload to ensure on-time delivery.
• Lead daily stand-up meetings and provide direction on priorities.
• Monitor workflow, backlog, and past-due jobs to maintain service performance.
• Serve as liaison between service operations, management, and support functions.
• Provide technical guidance and escalation support for complex repairs and calibrations.
• Mentor and support technicians in troubleshooting and best practices.
• Ensure compliance with Rohde & Schwarz technical and quality standards.
• Support onboarding and technical training initiatives.
• Identify workflow bottlenecks and support continuous improvement initiatives.
• Assist management by providing performance and workload feedback.
• Represent the company in customer support and ensure customer satisfaction.

Description du poste

• Conduct on-site or in-house calibration and repair of equipment to ensure it meets Rohde & Schwarz’ high standards of performance
• Diagnose equipment malfunctions and perform repairs
• Responsible for evaluation and completion of complex data reports
• Represent the company in a customer support role and be responsible for customer’s satisfaction with equipment and servicing
• Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
• Assigned projects are moderately complex, requiring some independent action
• Effectively communicate with customers in a professional business environment
• Coordinate and prioritize daily workload to ensure optimal throughput and on-time delivery
• Lead daily stand-up meetings and provide direction on priorities
• Monitor workflow, backlog, and past-due jobs to maintain service performance
• Coordinate campaign scheduling and complex job structures
• Serve as liaison between service operations, management, and support functions
• Provide technical guidance and escalation support for complex repairs and calibrations
• Mentor and support technicians in troubleshooting and best practices
• Ensure compliance with Rohde & Schwarz technical and quality standards
• Support onboarding and technical training initiatives
• Identify workflow bottlenecks and support continuous improvement initiatives
• Assist management by providing performance and workload feedback