RF Field Service Technician - Columbia, MD

Rohde & Schwarz GmbH & Co.; Columbia (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Rohde & Schwarz GmbH & Co. seeks an experienced service professional to calibrate and repair equipment on-site or in-house, ensuring performance standards are met.

You will diagnose malfunctions, generate detailed data reports, and communicate with customers to ensure satisfaction while maintaining thorough logs and prioritizing daily workloads. Lead stand-up meetings, coordinate schedules, mentor technicians, and drive continuous improvement while upholding Rohde & Schwarz quality standards in

Responsibilities

• Calibrate and repair equipment on-site or in-house to meet Rohde & Schwarz performance standards.
• Diagnose malfunctions and perform repairs.
• Evaluate and complete complex data reports.
• Represent the company in customer support and ensure customer satisfaction with equipment and service.
• Prepare daily logs and reports of work performed, including hours and inventory used.
• Handle moderately complex projects with some independent action.
• Communicate with customers professionally in a business environment.
• Coordinate and prioritize daily workload for throughput and on-time delivery.
• Lead daily stand-up meetings and set priorities.
• Monitor workflow, backlog, and past-due jobs to maintain performance.
• Coordinate scheduling of campaigns and complex jobs.
• Liaise between service operations, management, and support teams.
• Provide technical guidance and escalation support for complex repairs and calibrations.
• Mentor technicians in troubleshooting and best practices.
• Ensure compliance with Rohde & Schwarz technical and quality standards.
• Support onboarding and technical training initiatives.
• Identify workflow bottlenecks and support continuous improvement.
• Provide performance and workload feedback to management.

Skills

Calibration expertise

Troubleshooting

Customer communication

Data analysis

Job description

• Conduct on-site or in-house calibration and repair of equipment to ensure it meets Rohde & Schwarz’ high standards of performance
• Diagnose equipment malfunctions and perform repairs
• Responsible for evaluation and completion of complex data reports
• Represent the company in a customer support role and be responsible for customer’s satisfaction with equipment and servicing
• Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
• Assigned projects are moderately complex, requiring some independent action
• Effectively communicate with customers in a professional business environment
• Coordinate and prioritize daily workload to ensure optimal throughput and on-time delivery
• Lead daily stand-up meetings and provide direction on priorities
• Monitor workflow, backlog, and past-due jobs to maintain service performance
• Coordinate campaign scheduling and complex job structures
• Serve as liaison between service operations, management, and support functions
• Provide technical guidance and escalation support for complex repairs and calibrations
• Mentor and support technicians in troubleshooting and best practices
• Ensure compliance with Rohde & Schwarz technical and quality standards
• Support onboarding and technical training initiatives
• Identify workflow bottlenecks and support continuous improvement initiatives
• Assist management by providing performance and workload feedback