Rewards Operations Specialist

SKARP Media Group!; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

SKARP Media Group! is looking for a motivated Rewards Operations Specialist to manage their customer loyalty programs. This position plays a key role by overseeing operations, analysing program performance, and ensuring customer engagement.

Applicants must be willing to complete the Certified Loyalty & Reward Specialist Course at their own cost. The role involves collaboration with marketing and customer service teams to optimize the loyalty program and improve customer retention.

Qualifications

• Strong analytical skills to assess program performance and recommend improvements.
• Ability to communicate effectively with marketing and customer service teams.
• Willingness to complete professional certification at own cost.

Responsibilities

• Oversee daily operations of rewards and loyalty programs.
• Coordinate data integrity and reporting related to rewards activities.
• Support the development and implementation of new reward initiatives.

Skills

Strong organisational and analytical skills

Excellent communication and teamwork abilities

Basic understanding of loyalty program mechanics

Education

Certified Loyalty & Reward Specialist Course

Job description

# Rewards Operations Specialist at SMG Media Group!We are seeking a motivated and detail-oriented **Rewards Operations Specialist** to join our partners dynamic team. This role plays a key part in managing and optimising their customer loyalty and rewards programs, ensuring seamless operations and maximising customer engagement.**The Opportunity**This is a practical, hands-on role that gives you real experience in loyalty and rewards. You will need to enrol in the **Certified Loyalty and Reward Specialist Course** as part of the role requirements. Upon completion, you’ll receive a recognised certificate, qualifications, and practical skills you can use immediately. Train online at your own pace and take a clear step toward landing this role.**Key Responsibilities*** Oversee daily operations of rewards and loyalty programs.* Analyse program performance and recommend improvements.* Coordinate with marketing and customer service teams to deliver consistent program experiences.* Manage data integrity and reporting related to rewards activities.* Support the development and implementation of new reward initiatives.**Required Qualifications*** Strong organisational and analytical skills.* Excellent communication and teamwork abilities.* Basic understanding of loyalty program mechanics is a plus.* Willingness to complete professional certification.**Certification Requirement**To ensure you have the specialised knowledge needed to excel in this role, candidates **must complete the Certified Loyalty & Reward Specialist Course**. This certification is mandatory, and candidates are required to cover the cost of the course themselves before starting the position.#### Why This Certification?The **Certified Loyalty & Reward Specialist Course** provides:* In-depth understanding of loyalty program design and management.* Industry best practices and emerging trends.* Practical skills to optimise customer retention and engagement.* Recognition as a qualified professional in reward operations.If you are passionate about customer loyalty and ready to take your career to the next level with specialised certification, we encourage you to apply.#### How to ApplyPlease submit your CV and a brief cover note that provides a bit about yourself and explains why you believe you’re the right fit.#### We Get You Hired!We’re not new to this. SMG Group has over 15 years of experience and has placed more than 3,000 people into new roles. We don’t believe in empty promises: complete our course, follow the process, and we’ll help you land the job.#### Ready to Start?If you’re motivated, curious, and excited about technology, we’ll help you turn that into a career you can be proud of. Apply now, and one of our expert team members will guide you through the next steps.> Testimonial>> *"The course gave me the exact skills hiring managers asked for. I went from hospitality customer service to a paid placement in under four months. Mentoring from other specialists made all the difference." — Marcus L., Partnerships Coordinator*