REWARDS CENTER REPERSENTATIVE: PART-TIME

Graton-Resort-; Rohnert Park (CA); On-site; USD 28,000 - 30,000; Part time

Job summary

Graton Resort & Casino in Rohnert Park, California is seeking a part-time Rewards Center Representative to join our front-of-house team. You will be the information hub for guests, enrolling players, processing comps, and assisting with promotions at the Rewards Center.

This role requires strong guest service, accurate data entry, and the ability to operate multiple systems. You will promote rewards card enrollment and provide excellent service across the casino floor and related stations.

Qualifications

• Effective communication with Guests, Team Members and Management in both written and verbal form.
• Must have a positive attitude and desire to provide outstanding guest service.
• Be able to accurately input and verify data in a computer system while focusing on the guest and providing exemplary guest service.
• Must be at least 21 years of age.

Responsibilities

• Redefine hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Enroll qualified players while maintaining data integrity standards.
• Verify and update guest information during every interaction to ensure accurate records.
• Understand Graton Rewards Programs and Benefits, including tier benefits and promotions.
• Issue Graton Rewards cards to guests using the casino management system.
• Issue comps to qualified players and apply the appropriate comp value.
• Operate equipment and systems (InfoGenesis, ticket sales, scanners) accurately.
• Multitask across multiple computer systems to verify guest information and process rewards efficiently.
• Provide guests with accurate details about current promotions and participation requirements.
• Promote Rewards card enrollment and assist guests with reprints while sharing program benefits.

Skills

Guest service

Data entry

Communication

Job description

REWARDS CENTER REPERSENTATIVE: PART-TIME

#5735

ROHNERT PARK, California, United States

Position Type

Part-time

Department

REWARDS CENTER

Job Description

Position Summary: Rewards Center Representatives are the front of house, information center for our guests and are expectedto meet and exceed all Graton Resort & Casino guest service standards. Participate in marketing-relatedfunctions, including booth operations, the customer database, comp redemption, and ticket sales.

Essential Functions:

• 1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promotingour values.
• 2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
• 3. Enroll qualified players, while maintaining all Graton Data Integrity Standards.
• 4.Verify and update guest information during every interaction--whether in person at the RewardsCounter, Rewards High Limit station, or any Rewards station, on the casino floor, or by phone toensure accurate and up-to-date guest records.
• 5. Thorough understanding of the Graton Rewards Programs and Benefits, including tier benefits,
  exclusive special events, entertainment, and promotions.
• 6. Issue Graton Rewards cards to guests using the casino management system, mobile systems alwaysensuring complete and accurate guest information.
• 7. Issue comps to qualified players by verifying eligibility in the player-tracking system and applying theappropriate comp value.
• 8. Effectively and accurately operate assigned equipment, including but not limited to various computerprograms, standard computer terminal, embossers, InfoGenesis, ticket sales and scanners.
• 9. Ability to multitask and navigate several computer-based systems, including existing and any newtechnology, simultaneously to verify guest information, process rewards or comps, provide guests withinformation and complete service transactions efficiently.
• 10. Provide guests with accurate details about current promotions, including eligibility requirements andhow to participate.
• 11. Serve as a Rewards Center ambassador by walking the casino floor to promote Rewards card
  enrollment and assist guests with reprints, while enthusiastically sharing program benefits, current
  promotions, and special offers.
• 12. This job description is not an exclusive or exhaustive list of all job functions that a team member in thisposition may be asked to perform from time to time. Duties and responsibilities can be changed,expanded, reduced, or delegated by Management to meet the business needs of the property.

Non-Essential Functions:

• 1. Provide operational support during Special Events, and Concerts including guest registration, seatingcoordination, and any additional duties requested.
• 2. Support Team Promotions by preparing materials, assisting with event setup and breakdown, andproviding on-site help during activities.

Requirements

Required Qualifications:

• 1. Ability to communicate effectively with Guests, Team Members and Management in both written andverbal form.
• 2. Must have a positive attitude and desire to provide outstanding guest service.
• 3. Be able to accurately input and verify data in a computer system while focusing on the guest and
  providing exemplary guest service.
• 4. Must be at least 21 years of age.

Physical Requirements:

• 1. Standing: Up to 100% of shift
• 2. Walking: ~75%.
• 3. Sitting: ~20%
• 4. Bending/Twisting: ~75%
• 5. Climbing: ~5%; occasional ladder use.
• 6. Kneeling/Squatting: ~25%; accessing low cabinets and floor-level storage.
• 7. Lifting/Carrying/Pushing/Pulling: ~50%; ability to lift 20+ lbs
• 8. Reaching Above Shoulder Level: ~50%; issuing Rewards cards, promotional items over thecounter.

Age Requirement

21 years of age or older

Pay Rate

$20.50/Hour

EEO is the Law