Players Club Representative

Running Creek Casino; Upper Lake (CA); On-site; USD 22,000 - 25,000; Part time

Job summary

Running Creek Casino seeks a PART TIME Players Club Representative to work evenings in Upper Lake, CA. You will explain Rewards Card Program features, promote promotions, and process customer data accurately while selling gift shop and tobacco items.

Responsibilities include high-quality customer service, event support, and adherence to all casino policies. Prior experience is helpful, with a focus on confidentiality and teamwork.

Qualifications

• Education: High School Diploma or GED.
• Must be 21+ years old.
• Flex schedule incl. holidays/weekends.
• Experience in hospitality preferred.

Responsibilities

• Explain rewards program features and promotions to customers.
• Maintain customer data accuracy in the system.
• Sell gift shop and tobacco items.
• Provide fast, friendly service at all times.
• Assist in events and promotions as needed.
• Adhere to casino policies and safety rules.
• Support other Rewards Club duties as requested.

Skills

Customer service

Communication

Cash handling

Data entry

Teamwork

Organization

Problem solving

Attention to detail

Education

High School Diploma / GED

Tools

POS system

Job description

Job Details

Job Location: Running Creek Casino - Upper Lake, CA 95485

Education Level: High School Diploma or GED

Salary Range: $16.90 - $17.50 Hourly

Travel Percentage: None

Job Category: Casino

Running Creek Casino has been offering guests a full-service gaming destination in a vineyard setting along the historic Highway 20 corridor of Upper Lake, California since 2012. We take extreme pride in guest service, gaming experiences, and hospitality in our community. We are known for providing satisfying career opportunities in a remote location where opportunities are limited. Join our team today and become a greater part of the community!

We are hiring for a PART TIME Players Club Representative to work in the evenings to effectively communicate features and benefits of the Running Creek Rewards Program and all related promotions to prospective gaming customers. Maintain customer information, ensuring the highest standards of data entry and the issuance of comps and promotional items to customers. The Players Club Representative will also sell gift shop and tobacco items to customers. Provides fast, friendly, excellent service to customers at all times.

Specifically, the role:

• Must adhere to the Running Creek Casino's policies and procedures.
• Effectively communicates features and benefits of the Rewards Card Program and all related promotions to prospective gaming customers.
• Solicits and documents guest information for marketing research purposes.
• Maintains database integrity by following high standards of data entry and issue rewards to customers based on their gaming.
• Promotes Running Creek Casino by interacting with customers in an enthusiastic, helpful and friendly manner.
• Acknowledges, greets and converses with customers as they approach the Total Rewards center.
• Assists in the execution of all events and promotions efficiently and effectively.
• Offers to help in other Running Creek Rewards Club related duties at management request.
• Must adhere to the safety rules and regulations of the Running Creek Casino and of the Marketing department.
• Selling Gift Shop and tobacco items and keeping inventory of stock
• And all other job duties as assigned by supervisor.

WORKING ENVIRONMENT

Office, gaming floor and restaurants, frequent loud noises and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

DISCLAIMER AND CONDITIONS OF EMPLOYMENT

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Casino employees are responsible for ensuring that their designated operations are in compliance with Casino policies, IGRA, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with the Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a three- month introductory period. Candidates for this position will be required to have dependable transportation available to them.

Native American Preference will apply in accordance with Tribal policies

Qualifications

Education and Experience:

Possession of a high school diploma or general equivalency diploma (G.E.D) ability to successfully perform the essential duties of the job listed above.

Required:

• At least 21 years of age
• Physical condition allowing prolonged period of standing and walking
• Must be able to get along with co-workers and work as a team
• Must be willing to work a flexible schedule including Holidays and weekends.
• One (1) year previous hospitality experience

Preferred:

• Knowledge of Casino and tribal gaming regulations and the ability to ensure compliance as appropriate within areas of responsibility
• Strong working knowledge of player tracking systems
• Previous high-volume customer service experience
• POS experience

Skills Required:

• Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
• Strong organizational skills
• Strong written communication skills
• Strong verbal communication skills
• Customer service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Accurate and detail-oriented
• Strong problem solving skills
• Cash Handling Skills

Abilities

Required:

• Ability to maintain high confidentiality
• Ability to independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments
• Ability to manage extensive amounts of paperwork
• Ability to operate most office equipment (computer, fax, copier, etc.)
• Ability to independently lift up to 25 pounds daily
• Ability to type 35 words per minute

PHYSICAL DEMANDS

Must be able to move in and around the casino areas and Players Club through the entire shift. Must be able to stand for long periods. Must be able to keep aware of the constant changes and enhancements of the Running Creek Rewards program and its benefits. Must be able to respond calmly and handle many customer demands in a fast-paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds. Respond to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopier, fax machine, embosser and printer. Must be able to tolerate areas containing secondhand smoke.