Reverse Logistics Technician I

Astreya; Kirkland (WA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Tuition reimbursement

Employee assistance program

Holiday pay

Job summary

Astreya in Kirkland, WA, is seeking a Warehouse/Logistics Support role focused on IT asset management, inventory control, and responsive ticketing. You will assist with forward and reverse logistics, e-recycling, and asset handling while maintaining accuracy and safety.

You will use standard tools like ticketing systems and MS Office, report on metrics, and collaborate with vendors to ensure timely collection and recycling. This position emphasizes detail, reliability, and service quality.

Qualifications

• High school diploma or GED and 2+ years of related experience or equivalent combination.
• Strong attention to detail and adherence to processes for quality outcomes.
• Experience using ticketing, inventory and dispatch systems to manage operations.

Responsibilities

• Support and cross-train into L1 ITAM services to maintain day-to-day operations for forward and reverse logistics.
• Assist with inventory, asset management and e-recycling.
• Use ticketing systems with a focus on customer service, SOP adherence, and quality.
• Report individual work via tickets and track metrics.
• Maintain inventory data management for accuracy and workflow.
• Handle customer requests via web portal and in person.
• Receive and inspect return shipments; verify accuracy and note issues.
• Load/unload shipments; perform loading dock duties as assigned.
• Maintain inventory records and stock levels; order supplies as needed.
• Unbox and stock inventory; assist in stock counts and spot checks.
• Perform warehouse cleanup to ensure safety and orderliness.
• Contribute to large scale global projects as needed.
• Hardware data destruction and sanitization for e-recycle.
• Coordinate with third party vendors for collection and recycling activities.

Skills

Attention to detail

Customer service focus

Documentation & record-keeping

Adaptability

English proficiency

Hardware knowledge

Team coordination

Safety awareness

Education

High school diploma or GED

Tools

Ticketing systems

Inventory management software

Dispatch management systems

MS Office / Outlook

Job description

Scope:

Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities:

• Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
• Assist with inventory, asset management and e-recycling.
• Use ticketing systems with a focus on customer service, SOP adherence, and quality.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize inventory data management software to maintain inventory accuracy and workflow.
• Triage, handle and fulfil customer requests via a web portal and in person as needed.
• Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Hardware data destruction and collection for e-recycle.
• Hardware sanitization and quality checks to ensure hardware reliability and reuse.
• Coordination with Third party vendors for executing collection and recycling activities.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Proficient English communication in terms of speaking,writing and reading.

Salary Range

$19.18 - $27.40 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b** enefits to all Regular, Full-Time Employees, **** including:**

• Medical provided throughUHC(PPO, HSA,Surestoptions) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided throughUHC

• Nationwide Vision provided byUHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera

• Corporate Wellness Programprovided by Goomi Group

• Employee Assistance Program

• Wellness Days

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or otherancillarybenefits required under state and federal law