Reverse Logistics I

Astreya Partners, LLC; New York (NY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k Plan

Paid Time Off

Tuition Reimbursement

Employee Wellness Programme

Job summary

Astreya is seeking a detail-oriented IT Asset Technician for our New York operations. You will support L1 ITAM services, assist with inventory, asset management and e-recycling, and use ticketing systems to ensure quality and timely responses.

Responsibilities include receiving and inspecting returns, maintaining inventory records, loading/unloading shipments, and coordinating with third-party vendors. Prior experience with inventory software and MS Office is preferred.

Qualifications

• High school diploma or GED with 2+ years related experience.
• Strong attention to detail and ability to follow directions.
• Proficient with ticketing, inventory, and dispatch systems.
• Basic knowledge of computer hardware and MS Office.

Responsibilities

• Support and cross-train into L1 ITAM services for day-to-day operations.
• Assist with inventory, asset management and e-recycling.
• Use ticketing systems focusing on customer service, SOP adherence, and quality.
• Report work via ticketing systems and track metrics.
• Maintain inventory records and stock items; coordinate with vendors.

Skills

Detail oriented

Customer service

Adaptable

Strong organizational skills

Education

High school diploma or GED

2+ years related experience

Tools

Ticketing systems

Inventory software

Dispatch management systems

MS Office

Job description

Scope: Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities

• Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
• Assist with inventory, asset management and e-recycling.
• Use ticketing systems with a focus on customer service, SOP adherence, and quality.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize inventory data management software to maintain inventory accuracy and workflow.
• Triage, handle and fulfil customer requests via a web portal and in person as needed.
• Receive and inspect return shipments.
• Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Hardware data destruction and collection for e-recycle.
• Hardware sanitization and quality checks to ensure hardware reliability and reuse.
• Coordination with Third party vendors for executing collection and recycling activities.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Proficient English communication in terms of speaking, writing and reading.

Salary Range $0.00 - $0.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options)
• Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days
• 401k Plan Basic and Supplemental Life Insurance
• Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms.

Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth.

At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact.

Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!