Hardware Support Technician I

Astreya Consultancy India; San Diego (CA); Presencial; USD 24.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Account

Commuter benefits

Tuition reimbursement

Paid time off

Paid holidays

401k plan

Life insurance

Disability insurance

Descripción de la vacante

Astreya Consultancy India in San Diego, CA seeks a Hardware Support Technician I to manage inventory and asset processes for pre-market electronics. You will assist with hardware/software reworks, document defects, and support events, while following established procedures in a fast-paced IT environment.

The role requires a high school diploma, strong English communication, and willingness to travel. Benefits include comprehensive coverage and career development opportunities.

Formación

• High school diploma or GED with 0–2 years related experience or equivalent
• IT savvy and interested in new technologies
• Knowledgeable about inventory in an IT environment
• Able to follow technical instructions to flash drives and image devices
• Excellent written and verbal English communication
• Ability to work in a team and in a fast-paced environment
• Willingness to learn and adapt quickly
• Strong organizational skills to meet objectives

Responsabilidades

• Assist with inventory and asset management including receipt and disposition of hardware
• Document all defects of pre-mass production hardware/software
• Help perform hardware reworks (e.g., swap boards/chips, remove write-protect screws)
• Help perform software reworks (imaging devices to different builds; wipe data; rewrite hardware IDs)
• Assist with servo flashing, firmware upgrade, flashing unsigned images
• Help resolve support tickets on device issues
• Provide technical support during events (travel often required)
• Other duties as required; this list is not exhaustive

Conocimientos

IT savvy

Inventory management

English proficiency

Teamwork

Adaptability

Following technical instructions

Educación

High school diploma / GED

Herramientas

Excel

Descripción del empleo

What this Job Entails:

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope:

Follows established procedures on routine work

Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware
• Document all defects of pre-mass production hardware and/or software
• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.)
• Assist with servo flashing, firmware upgrade, flashing unsigned images
• Helps in resolving support tickets on device issues
• Help provide technical support during events (travel often required)
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years' related experience and/or training; or equivalent combination of education and experience
• IT savvy and interested in new technologies
• Knowledgeable about inventory, and comfortable in an IT inventory environment
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
• Excellent communicator in both written and verbal English
• Ability to work in a team
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly
• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications:

• Data experience
• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

$17.36 - $27.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law