Reverse Logistics I

Astreya; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

Tuition reimbursement

Paid time off

Paid holidays

Life Insurance

Disability insurance

Employee assistance program

Job summary

Astreya is seeking an L1 IT Asset Management Support specialist to sustain day-to-day operations, assist with inventory, asset management, and e-recycling.

You will work with ticketing systems to deliver excellent customer service, report metrics, and coordinate with third-party vendors for collection and recycling activities.

The role emphasizes attention to detail, strong organizational skills, and the ability to adapt to changing priorities in a busy logistics environment.

Qualifications

• High school diploma or GED with 2+ years of related experience.
• Strong attention to detail and ability to follow directions.
• Proficient in MS Office and standard desktop applications.
• Experience with ticketing systems and inventory data management.
• Ability to operate basic material handling equipment (if certified) is a plus.
• Good English communication skills.

Responsibilities

• Support and cross-train into all L1 ITAM services to maintain day-to-day operations.
• Assist with inventory, asset management, and e-recycling.
• Use ticketing systems with focus on customer service, SOP adherence, and quality.
• Report work accomplishments and track metrics in the ticketing system.
• Maintain inventory data management software to ensure accuracy.
• Triage and fulfill customer requests via web portal or in person.
• Receive, inspect, and verify returns against hardware requests; notify vendors.
• Load/unload shipments and perform loading dock duties.
• Maintain inventory records and order supplies as needed.
• Perform cleanup duties to keep warehouse safe and orderly.
• Contribute to large-scale global projects as required.
• Hardware data destruction and sanitization for e-recycling.

Skills

L1 ITAM support

Inventory management

Customer service

MS Office

Ticketing systems

Education

High school diploma or GED

Tools

Inventory software

Dispatch systems

Job description

Scope:

Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities:

• Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
• Assist with inventory, asset management and e-recycling.
• Use ticketing systems with a focus on customer service, SOP adherence, and quality.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize inventory data management software to maintain inventory accuracy and workflow.
• Triage, handle and fulfil customer requests via a web portal and in person as needed.
• Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Hardware data destruction and collection for e-recycle.
• Hardware sanitization and quality checks to ensure hardware reliability and reuse.
• Coordination with Third party vendors for executing collection and recycling activities.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Proficient English communication in terms of speaking,writing and reading.

Salary Range

$0.00 - $0.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b** enefits to all Regular, Full-Time Employees, **** including:

• Medical provided throughUHC(PPO, HSA,Surestoptions) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided throughUHC

• Nationwide Vision provided byUHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera

• Corporate Wellness Programprovided by Goomi Group

• Employee Assistance Program

• Wellness Days

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or otherancillarybenefits required under state and federal law