Revenue Technology Manager

Neptune Technology Group; Duluth (GA); Hybride; USD 120 000 - 170 000; Plein temps

Résumé du poste

Neptune Technology Group Inc. seeks a Revenue Technology Manager to own the CRM strategy and automation, ensuring data quality and scalable workflows. You will define requirements, oversee AI deployments, and partner with Digital Technology on builds and vendor management.

You will collaborate with Marketing, Finance, Revenue Intelligence, and Sales Ops to align system requirements with cross-functional needs, while working a hybrid schedule and onsite several days weekly.

Qualifications

• Bachelor's degree in CS, IS, business, or related field, or equivalent experience.
• 5-8+ years in CRM administration or revenue/sales technology with direct requirements ownership.
• Experience partnering with IT/Digital Technology on large-scale transformations.
• Familiarity with Conexiom and AI-enabled workflow tools.
• Experience with SAP ERP preferred.
• Strong stakeholder management and communication skills.
• Experience with Azure or AWS Cloud preferred.

Responsabilités

• Define CRM requirements and usage standards as Neptune's system of record.
• Own CRM automation and quote-data propagation workflows.
• Develop and own TCO models for quoting and deal structuring.
• Maintain CRM data quality standards across platforms.
• Expand automation across quote, order, and RMA workflows.
• Define AI use cases and requirements; coordinate with Digital Technology.
• Manage vendor relationships for Conexiom and other automation platforms.
• Collaborate with Marketing, Finance, Revenue Intelligence, and Sales Ops.
• Support scored opportunities and lead-routing in the CRM.
• Monitor system performance and adoption metrics.

Connaissances

5-8+ years rev/sales tech

CRM requirements ownership

Automation platforms (Conexiom)

SAP ERP experience

Stakeholder management & communication

Cloud experience (Azure/AWS)

Problem-solving & decision-making

Operational excellence

AI-enabled workflow experience

Formation

Bachelor's degree in CS/IS/Business or related field

Outils

Conexiom

Description du poste

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water. For additional information, please visit the company website at www.neptunetg.com .

Position Summary

As the Revenue Technology Manager, you will act as Business Process Owner (BPO) for Neptune's CRM system, setting the direction for the go-to-market technology backbone that Revenue Operations runs on. You'll define requirements, priorities, and usage standards for the CRM and its supporting automation — including quote-to-order workflows and propagations, where you'll own the total cost of ownership (TCO) modeling that underpins Neptune's quoting process — partnering with Digital Technology on the technical build. You'll also define the use cases and requirements behind Neptune's AI deployments, and you'll be accountable for CRM data quality and automation coverage.

Key Responsibilities

• Define requirements, priorities, and usage standards for the CRM as Neptune's system of record, partnering with the Digital Technology team on the technical build
• Own the outcomes for CRM-and-adjacent automation, including the propagation-study workflow and quote-data push
• Own propagations, including total cost of ownership (TCO) modeling to support quoting and deal structuring
• Own CRM data quality standards
• Expand automation coverage across quote, order, and RMA workflows
• Define use cases and requirements for AI deployments (RMA automation, renewal forecasting, sentiment alerts) and partner with Digital Technology on execution
• Own vendor relationship and performance for Conexiom and other automation platforms supporting the quote-to-order workflow
• Partner with Marketing and Finance, in addition to Revenue Intelligence, Customer Success, and Sales Enablement & Deal Ops, to align system requirements with cross-functional needs
• Support scored-opportunity and lead-routing logic within the CRM, partnering with Revenue Intelligence and the Digital Technology team on execution
• Monitor and report on system performance, data quality, and automation adoption metrics
• Drive standardization of tools, artifacts, and process documentation across RevOps systems

Skills

• 5-8+ years of experience in revenue/sales technology, CRM administration, or business systems analysis
• Experience owning CRM requirements and partnering with IT/Digital Technology on technical delivery within large-scale digital/business transformation programs (e.g., SAP S/4HANA implementations)
• Familiarity with automation platforms (e.g., Conexiom) and AI-enabled workflow tools
• Experience with SAP ERP Preferred
• Strong requirements-gathering, stakeholder management, and communication skills
• Pragmatic problem-solving and decision-making skills with excellent written and verbal communications
• Relentless passion and commitment to operational excellence – delivering in scope, on time, and on budget to the delight of our internal customers
• Experience with Azure or AWS Cloud Preferred

Qualifications

Required Education

• Bachelor's degree in computer science, information systems, business, or a related field of study, or equivalent experience

Required Experience

• 5-8+ years in a CRM administration, business systems analysis, or revenue/sales technology role, with direct ownership of requirements and standards for a CRM platform
• Experience partnering with IT/Digital Technology on technical delivery within a large-scale digital or business transformation program

Preferred Qualifications

• Experience serving as Business Process Owner (BPO) or system owner for a CRM platform
• Experience with SAP ERP and/or Azure or AWS Cloud
• Experience evaluating or managing third-party automation vendors (e.g., Conexiom)

Ways of Working

This is a hybrid position. The Revenue Technology Manager is expected to work on-site at a Neptune office at least three days per week, with the flexibility to work remotely on the remaining days.

Our Values

• Own It — We are accountable to ourselves and each other. We deliver results and always do what’s right.
• Be Humble — We roll up our sleeves. We value mutual respect in all our interactions. We are genuine, putting others first.
• Be a Passionate Solver — We take pride in solving problems. We are adaptable and continuously learning.
• Win Together — We achieve more when individual perspectives come together.

Location

Tallassee, Alabama or Duluth, Georgia

Neptune Technology Group Inc. does not sponsor U.S. work authorizations for this position, including H-1B, O-1, and TN. Neptune also does not sponsor individuals in F-1 status for this role.

#HP1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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