Revenue Operations Manager

Napster Corp.; United States; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health plans

Paid time off

401(k) plan

Job summary

Napster Corp seeks a Revenue Operations Manager to serve as the operational backbone of the go-to-market engine within Finance. You’ll own CRM architecture, data integrity, forecasting, and compensation, ensuring leadership has clear, data-driven insights to drive revenue targets.

Responsibilities span optimizing Salesforce/HubSpot, building dashboards, supporting quota design, and coordinating with FP&A for budgeting and board reporting.

Qualifications

• 3–6 years in Sales/Revenue Operations or related analytical/GTM role
• Hands-on CRM administration experience (Salesforce/HubSpot)
• Strong Excel/Google Sheets; SQL a strong plus
• Experience supporting sales compensation programs and quota design
• Proven ability to build reporting and forecasting models from scratch

Responsibilities

• Own the sales tech stack for Finance and ensure data integrity across CRM and related tools
• Build and maintain dashboards and reports for real-time pipeline visibility and forecast accuracy
• Support quota and territory design with Finance and Sales leadership
• Administer sales compensation calculations and commission accrual in coordination with Accounting
• Link pipeline data to FP&A for revenue planning and board reporting
• Own data models and reporting for product data and consumption tracking
• Analyze funnel performance to identify bottlenecks and drive improvements
• Collaborate with Sales, Partnerships, Marketing, Finance, and Success for consistent reporting

Skills

CRM administration

Data analysis

Sales forecasting

Compensation design

SQL

Excel proficiency

Tools

Salesforce

HubSpot

CPQ

Looker

Tableau

Job description

We're looking for a Revenue Operations Manager to be the operational backbone of our go-to-market engine. This role sits within Finance and serves as the connective tissue between the GTM and the finance organization - bringing financial rigor to sales, partner data and product data into forecasting, and compensation, while ensuring the GTM has the reporting and systems it needs to execute. You'll own the systems, data, and processes that let leadership make confident, data-driven decisions - from CRM architecture and pipeline reporting to quota design, forecasting, and compensation administration. This is a high-visibility role that directly influences how the company hits (and exceeds) revenue targets, and how accurately those targets flow into financial planning.

What You'll Do

• Own the sales tech stack for Finance - optimize CRM (e.g., Salesforce/HubSpot) and adjacent tools (sales engagement, forecasting, CPQ, data enrichment), ensuring data integrity and adoption across the sales org
• Drive forecasting and pipeline management - build and maintain dashboards and reporting that give leadership real-time visibility into pipeline health, conversion rates, and forecast accuracy
• Support quota and territory design - partner with Sales & Partnership Leadership and Finance to set fair, achievable quotas and territories based on historical performance and market opportunity
• Administer sales & partner sales compensation - calculate and validate commission/bonus payouts, ensuring accuracy, auditability, and timely resolution of disputes; own the commission accrual process in coordination with Accounting
• Tie data to financial planning - partner with FP&A to ensure pipeline and bookings data flow accurately into revenue forecasts, budgets, and board reporting
• RevOps owns the process, data model, reporting for product data and consumption tracking to support key stakeholders
• Analyze product uptake and funnel performance - identify bottlenecks and trends across the sales funnel (lead-to-close), and recommend process improvements to improve conversion and cycle time
• Partner cross-functionally - work closely with Sales, Partner and Marketing, Finance, and Success to ensure data consistency and aligned reporting across the revenue funnel
• Support strategic planning - provide data and analysis for annual/quarterly planning, board reporting, and executive reviews

What We're Looking For

Must-haves

• 3-6 years of experience in Sales Operations, Revenue Operations, or a related analytical/GTM role (SaaS or tech industry preferred)
• Hands-on CRM administration experience (Salesforce, HubSpot, or similar) - you can build reports, dashboards, and workflows without relying on IT
• Strong analytical skills with advanced Excel/Google Sheets proficiency; SQL a strong plus
• Experience supporting or administering sales compensation/commission programs
• Track record of building sales reporting and forecasting models from the ground up
• Excellent communication skills - able to translate data into clear recommendations for both sales reps/managers and finance leadership
• Comfort working within a finance function - understanding of accruals, revenue recognition basics, and audit/compliance expectations around compensation calculations

Nice-to-haves

• Experience with sales engagement tools (Outreach, Salesloft), CPQ platforms, or BI tools (Looker, Tableau, Power BI)
• Familiarity with usage-based or consumption pricing models (common in AI/infrastructure products)
• Experience in a high-growth or Series B-D startup environment
• Exposure to AI/ML tooling for sales forecasting or lead scoring
• Paid Time-Off: We offer flexible vacation time with 10 company holidays.
• Health Plans: We offer robust medical, dental, and vision plans for you and your dependents. Disability, life insurance, and FSA benefits are also available
• Wellness: Access to Teladoc and an EAP
• Parental Leave: Paid leave
• Retirement Savings: Contribute pretax earnings to our 401(k) Plan

Our Culture

• Impact: Play a crucial role in our growth journey.
• Culture: Join a vibrant team valuing creativity and collaboration.
• Growth: Thrive in a fast-paced, dynamic environment.
• Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.

We're looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you're ready to help us achieve this vision, we'd love to hear from you! At Napster Corp, we're looking for people who are invigorated by our values and driven to change the world, not those who simply check off boxes.

Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.

CCPA Notice for California Job Candidates: Please review our CCPA notice at

https://www.napster.ai/policy-docs/ccpa-notice-for-job-candidates