Revenue Systems & Operations Lead (Remote)

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Cross-functional teams

Revenue impact

Fast-paced environment

Learning culture

Curious thinking

Job summary

Ladders is seeking a Revenue Systems & Operations professional to own the systems and workflows that support customer account verification, provisioning, billing, and lifecycle management. You will collaborate with Product, Engineering, GTM, and Finance to ensure offerings launch-ready and revenue-impacting processes scale effectively.

The role suits someone who enjoys solving ambiguous operational problems, building automation, and strengthening internal systems that affect revenue.

Qualifications

• 2+ years of revenue operations or related experience.
• Proficiency with APIs, data models, and SQL.
• Experience with billing platforms, CRMs, or contract management systems.
• Understanding of SaaS billing concepts such as usage-based pricing and subscriptions.
• Ability to design workflows that anticipate failures and surface problems early.
• Strong root-cause problem-solving skills.
• Familiarity with AI tools and their application in operational processes.
• Excellent written communication for cross-team alignment.

Responsibilities

• Own systems for verifying, provisioning, and managing customer accounts.
• Build and manage billing systems for complex pricing and contracts.
• Ensure new products are sellable on launch day with all necessary configurations.
• Define the account lifecycle from signup to closure, ensuring synchronization across billing and communication systems.
• Collaborate with Product and Engineering to shape internal and customer-facing workflows.
• Create automations to replace manual processes and support scalable operations.
• Conduct analyses to support GTM and finance teams on pricing and product usage.

Skills

APIs

Data models

SQL

Billing platforms

CRM systems

Contract management

SaaS billing concepts

Workflow design

Root-cause analysis

AI in ops

Written communication

Job description

Ladders is seeking a Revenue Systems & Operations professional to own the systems and workflows that support customer account verification, provisioning, billing, and lifecycle management. You will collaborate with Product, Engineering, GTM, and Finance to ensure offerings launch-ready and revenue-impacting processes scale effectively.

The role suits someone who enjoys solving ambiguous operational problems, building automation, and strengthening internal systems that affect revenue.