Revenue Retention Specialist - Customer Care & Sales

Spherion Staffing; Madison (WI); On-site; USD 40,000 - 50,000; Full time

Job summary

Spherion Staffing is seeking a Consumer Retention Specialist in Madison, WI to protect revenue by retaining customers. The role involves handling escalated calls and implementing negotiation and problem-solving skills to maintain strong customer relationships.

Key qualifications include 1+ years in sales and the ability to exceed sales goals, coupled with strong interpersonal skills. This position offers regular working hours with potential weekend shifts.

Qualifications

• 1+ years of experience in a sales role.
• 2+ years of experience using a PC with various software packages.
• Ability to meet or exceed sales goals.

Responsibilities

• Answer escalated calls and use save techniques to prevent customer churn.
• Resolve complex customer problems in partnership with teams.
• Make outbound calls to customers requesting to disconnect service.

Skills

Sales skills

Customer service

Negotiation skills

Problem-solving skills

Interpersonal communication

Job description

Spherion Staffing is seeking a Consumer Retention Specialist in Madison, WI to protect revenue by retaining customers. The role involves handling escalated calls and implementing negotiation and problem-solving skills to maintain strong customer relationships.

Key qualifications include 1+ years in sales and the ability to exceed sales goals, coupled with strong interpersonal skills. This position offers regular working hours with potential weekend shifts.