Retention & Growth Specialist

Wolters Kluwer; Illinois; On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Parental Leave

Commuter Benefits

Tuition Assistance

Job summary

Wolters Kluwer is seeking a Sales Business Retention Representative to deepen understanding of customer needs, retain and re-engage clients, and help negotiate service terms.

You will engage with existing customers, provide moderate product and service support, and develop retention strategies based on feedback. Onsite interactions may be required during the recruitment process and for the role.

Qualifications

• Excellent communication with customers and cross-functional teams.
• Experience handling product/service inquiries and resolving issues.
• Ability to analyze customer interaction data and trends.

Responsibilities

• Engage with existing customers to understand needs and concerns.
• Provide product/service support to resolve issues.
• Develop retention strategies from customer feedback.
• Re-engage lapsed customers with targeted communications.
• Conduct regular follow-ups to ensure satisfaction.
• Contribute to retention program development.
• Generate reports on interactions and retention metrics.
• Support sales through data analysis and trend identification.
• Coordinate with marketing on retention campaigns.
• Assist in creating personalized retention plans.

Skills

Communication

Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer is seeking a Sales Business Retention Representative to deepen understanding of customer needs, retain and re-engage clients, and help negotiate service terms.

You will engage with existing customers, provide moderate product and service support, and develop retention strategies based on feedback. Onsite interactions may be required during the recruitment process and for the role.