Revenue Processing Tech II — Data-Driven Clerk

State of Tennessee; Nashville (TN); On-site; USD 35,000 - 43,000; Full time

Job summary

State of Tennessee in Nashville is seeking a sub-professional accounting technician to perform routine accounting and cashiering tasks under supervision. The role involves processing payments, reviewing documents, and maintaining records.

You will interact with taxpayers, resolve problems, and prepare data reports as part of the Revenue Department. The position requires a high school diploma with several years of clerical or customer service experience, with substitution options.

Qualifications

• Education and Experience: Education equivalent to graduation from a standard high school and five years of clerical or customer service experience.
• Substitution of Experience for Education: Clerical or customer service experience may be substituted for the required education on a year-for-year basis.
• Substitution of Education for Experience: Graduation from an accredited college or university with an associates or bachelor's degree may substitute for the required experience on a year-for year basis for a maximum of four years.
• Necessary Special Qualifications: Applicants for this class may be required to possess and maintain a valid motor vehicle operator's license and personal vehicle insurance.
• Examination Method: Education and Experience, 100%, for Preferred Service positions.

Responsibilities

• Researches forms, applications, payments and documents reviewing for completeness, accuracy, and timeliness. Track documents and payments for problem resolution.
• Completes payment transactions, and cashiering transactions for walk-in customers. Creates vouchers for customers who mail payments without appropriate forms.
• Creates documentation for inquiries from internal and external sources.
• Completes suspended documents and payments determining the source of errors.
• References training manual to determine proper data entry procedures for different documents, forms and payments. May be required to test systems, train others, complete projects and lead staff in processing documents and payments.
• Writes letters or emails and place phone calls to taxpayers or customers requesting additional information to process documents and checks.
• Compiles data statistics on a daily/monthly/annual basis.
• Files and pull documents and payments applying document retention policies.

Skills

Active Learning and Listening

Critical Thinking

Instructing

Complex Problem Solving

Learning Strategies

Education

High school diploma or equivalent

Tools

Computer

Scanners

Telephone headset

Office equipment

Motor Vehicle

Job description

State of Tennessee in Nashville is seeking a sub-professional accounting technician to perform routine accounting and cashiering tasks under supervision. The role involves processing payments, reviewing documents, and maintaining records.

You will interact with taxpayers, resolve problems, and prepare data reports as part of the Revenue Department. The position requires a high school diploma with several years of clerical or customer service experience, with substitution options.