REVENUE PROCESSING TECHNICIAN 2* - 11112026-82744

State of Tennessee; Nashville (TN); On-site; USD 35,000 - 43,000; Full time

Job summary

State of Tennessee in Nashville is seeking a sub-professional accounting technician to perform routine accounting and cashiering tasks under supervision. The role involves processing payments, reviewing documents, and maintaining records.

You will interact with taxpayers, resolve problems, and prepare data reports as part of the Revenue Department. The position requires a high school diploma with several years of clerical or customer service experience, with substitution options.

Qualifications

• Education and Experience: Education equivalent to graduation from a standard high school and five years of clerical or customer service experience.
• Substitution of Experience for Education: Clerical or customer service experience may be substituted for the required education on a year-for-year basis.
• Substitution of Education for Experience: Graduation from an accredited college or university with an associates or bachelor's degree may substitute for the required experience on a year-for year basis for a maximum of four years.
• Necessary Special Qualifications: Applicants for this class may be required to possess and maintain a valid motor vehicle operator's license and personal vehicle insurance.
• Examination Method: Education and Experience, 100%, for Preferred Service positions.

Responsibilities

• Researches forms, applications, payments and documents reviewing for completeness, accuracy, and timeliness. Track documents and payments for problem resolution.
• Completes payment transactions, and cashiering transactions for walk-in customers. Creates vouchers for customers who mail payments without appropriate forms.
• Creates documentation for inquiries from internal and external sources.
• Completes suspended documents and payments determining the source of errors.
• References training manual to determine proper data entry procedures for different documents, forms and payments. May be required to test systems, train others, complete projects and lead staff in processing documents and payments.
• Writes letters or emails and place phone calls to taxpayers or customers requesting additional information to process documents and checks.
• Compiles data statistics on a daily/monthly/annual basis.
• Files and pull documents and payments applying document retention policies.

Skills

Active Learning and Listening

Critical Thinking

Instructing

Complex Problem Solving

Learning Strategies

Education

High school diploma or equivalent

Tools

Computer

Scanners

Telephone headset

Office equipment

Motor Vehicle

Job description

State of Tennessee Job Information

Opening Date/Time 11/11/2026 12:00AM Central Time

Job Information

State of Tennessee Job Information

Opening Date/Time 11/11/2026 12:00AM Central Time

Closing Date/Time 11/24/2026 11:59PM Central Time

Salary (Monthly) $3,261.00

Salary (Annually) $39,132.00

Job Type Full-Time

City, State Location Nashville, TN

Department Revenue

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, DAVIDSON COUNTY

No remote work is available during probation. Remote work is available for a portion of most weeks and determined by team schedules.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and five years of clerical or customer service experience.

Substitution of Experience for Education: Clerical or customer service experience may be substituted for the required education on a year-for-year basis. Four years of experience with the Tennessee Department of Revenue.

Substitution of Education for Experience: Graduation from an accredited college or university with an associates or bachelor's degree may substitute for the required experience on a year for year basis for a maximum of four years.

Necessary Special Qualifications: Applicants for this class may be required to possess and maintain a valid motor vehicle operator's license and personal vehicle insurance.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under general supervision, is responsible for sub-professional accounting work of routine difficulty; and performs related work as required. This is intermediate level class in the Revenue Processing Technician sub-series. Members of this class cashier payments, resolve problems, and analyze information to track data. This class differs from a Revenue Processing Supervisor in that a Revenue Processing Supervisor is responsible for specialized supervisory work of considerable difficulty.

Responsibilities

• Researches forms, applications, payments and documents reviewing for completeness, accuracy, and timeliness. Track documents and payments for problem resolution.
• Completes payment transactions, and cashiering transactions for walk-in customers. Creates vouchers for customers who mail payments without appropriate forms.
• Creates documentation for inquiries from internal and external sources.
• Completes suspended documents and payments determining the source of errors.
• References training manual to determine proper data entry procedures for different documents, forms and payments. May be required to test systems, train others, complete projects and lead staff in processing documents and payments.
• Writes letters or emails and place phone calls to taxpayers or customers requesting additional information to process documents and checks.
• Compiles data statistics on a daily/monthly/annual basis.
• Files and pull documents and payments applying document retention policies.

Competencies (KSA's)

Competencies

• Customer Focus
• Action Oriented
• Collaborates
• Self-Development
• Instills Trust

Knowledges

• Clerical
• Customer and Personal Service

Skills

• Active Learning and Listening
• Critical Thinking
• Instructing
• Complex Problem Solving
• Learning Strategies

Abilities

• Inductive Reasoning
• Number Facility
• Problem Sensitivity
• Written Comprehension
• Selective Attention

Tools & Equipment

• Computer
• Multiple types of Scanners
• Telephone/headset
• Other general office equipment
• Motor Vehicle

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

• Agencies may allow an exception based on other factors.