Remote Revenue Collection Associate (Entry Level)

State of Tennessee; Chattanooga (TN); Hybrid; USD 40,000 - 48,000; Full time

Job summary

State of Tennessee in Chattanooga, TN, is seeking an entry-level Revenue Collection Officer to learn how to collect delinquent taxes from businesses and individuals and to support enforcement actions.

Position offers a hybrid work model with substantial work-from-home time, a structured two-year training path, and opportunities to advance to the Revenue Collection Officer Intermediate level upon successful completion.

Qualifications

• Bachelor's degree from an accredited college or university.
• One year of full-time experience in tax collection or related work.
• Substitution of Experience for Education allows up to four years substitution for the degree.
• Possession of a valid driver’s license, insurance, and reliable transportation may be required.
• Learn to interpret and enforce tax laws and communicate with taxpayers and institutions.

Responsibilities

• Learn to determine steps to collect delinquent revenue and negotiate payment options.
• Research, locate, and evaluate taxpayer assets to support collection actions.
• Interact confidentially with financial institutions, attorneys, and officials in the process of collecting delinquent taxes.
• Interpret and explain tax types and laws to answer questions.
• Manage case assignments and maintain case notes and priorities.
• Learn procedures and best practices to resolve delinquent accounts using tools like liens or garnishments.
• May be required to be comfortable around persons using firearms.

Skills

Active Learning and Listening

Complex Problem Solving

Negotiation

Service Orientation

Time Management

Education

Bachelor's degree

Tools

Computer

Phone/Headset

Office equipment

Job description

State of Tennessee in Chattanooga, TN, is seeking an entry-level Revenue Collection Officer to learn how to collect delinquent taxes from businesses and individuals and to support enforcement actions.

Position offers a hybrid work model with substantial work-from-home time, a structured two-year training path, and opportunities to advance to the Revenue Collection Officer Intermediate level upon successful completion.