Revenue Ops Manager - GTM & Billing Excellence

Nexthink; Boston (MA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

401(k) with company match

Job summary

Nexthink, a leader in the digital employee experience, seeks a Manager of Customer Service Operations in Boston. You will own the bookings, billing, and end-to-end Quote-to-Cash processes to shorten deal cycles and improve onboarding and revenue flow.

You will lead a small team across global markets, collaborate with Sales, Finance, Legal, and Customer Success, and drive automation and data integrity across operational workflows in a high-growth software environment.

Qualifications

• Proven leadership experience in a fast-scaling software or SaaS environment.
• Deep understanding of the Quote-to-Cash cycle and revenue efficiency.
• Strong Salesforce expertise; familiarity with NetSuite, Zuora, Conga, SFDC CPQ, or comparable tools.

Responsibilities

• Own the integrity of the bookings process end-to-end, enforcing controls for revenue accuracy and audit readiness.
• Drive accurate, timely billing across licenses, subscriptions, and professional services.
• Champion end-to-end Quote-to-Cash and track KPIs across CRM, CPQ, and ERP systems.

Skills

Leadership

Communication

Project management

Ownership mindset

Education

Master's degree or equivalent in Business, Finance, or Operations

Tools

Salesforce

NetSuite

Zuora

Conga

SFDC CPQ

Job description

Nexthink, a leader in the digital employee experience, seeks a Manager of Customer Service Operations in Boston. You will own the bookings, billing, and end-to-end Quote-to-Cash processes to shorten deal cycles and improve onboarding and revenue flow.

You will lead a small team across global markets, collaborate with Sales, Finance, Legal, and Customer Success, and drive automation and data integrity across operational workflows in a high-growth software environment.