Global Customer Operations Leader: Revenue & Onboarding

Nexthink; Massachusetts; Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Unlimited vacation

Company holidays

401(k) matching

Referral bonuses

Job summary

Nexthink, a global software company, is seeking a Manager of Customer Service Operations to own the operational backbone of the Go-to-Market engine. You will sit at the intersection of Sales, Finance, Legal, and Customer Success to accelerate bookings, onboarding, and renewals across a fast-growing environment.

You will lead end-to-end Quote-to-Cash processes, optimize billing, and champion data integrity while managing a small global team.

Qualifications

• Proven leadership experience in a fast-scaling software or SaaS environment.
• Experience leading operations teams and driving end-to-end Quote-to-Cash programs.
• Strong understanding of billing, provisioning, and revenue-recognition controls.

Responsibilities

• Own bookings integrity end-to-end, enforcing controls for revenue accuracy and audit readiness.
• Drive accurate, timely billing across licenses, subscriptions, and services.
• Manage end-to-end Quote-to-Cash process and track key KPIs across systems.
• Oversee customer lifecycle from signature to offboarding, including onboarding and licensing.
• Coordinate license provisioning, renewals, and partner enablement to prevent missed renewals.
• Lead channel order processing and partner license fulfillment for resellers and distributors.
• Triages and resolves escalations on billing disputes, provisioning failures, and partner issues.
• Lead and develop a team of 2 operations professionals across global markets.
• Drive cross-functional improvements with Transformation, IT, RevOps, and Finance.
• Partner operations experience in reseller/distributor ecosystems is a plus.

Skills

Leadership

Cross-functional collaboration

Project management

Sales operations

Data-driven decisions

Education

Master's degree in Business/Finance/Operations

Tools

Salesforce

NetSuite

Zuora

Conga

SFDC CPQ

Job description

Nexthink, a global software company, is seeking a Manager of Customer Service Operations to own the operational backbone of the Go-to-Market engine. You will sit at the intersection of Sales, Finance, Legal, and Customer Success to accelerate bookings, onboarding, and renewals across a fast-growing environment.

You will lead end-to-end Quote-to-Cash processes, optimize billing, and champion data integrity while managing a small global team.