Revenue Operations Specialist (Strategic Growth Team)

Lifted Logic; Overland Park (KS); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work schedule

In-office 3 days/week (Tue–Thu)

Job summary

Lifted Logic is seeking a Revenue Operations Specialist to drive the adoption of CRM systems, build and optimize client workflows, and coach clients toward measurable growth. You will own the CRM, reporting, and data-driven processes across a 18-month program, coordinating with CRM Project Managers and other specialists as needed.

The role emphasizes client retention, renewal-focused coaching, and driving adoption of marketing and sales workflows to improve leads, re-engagement, and overall ROI.

Qualifications

• Understanding of digital marketing and CRM ecosystems.
• Strong client-facing communication and renewal-driving skills.
• Detail-oriented with a process mindset.

Responsibilities

• Serve as primary contact for Rev Ops clients through 18‑month engagement.
• Lead CRM adoption trainings and coach client on daily dashboard usage.
• Produce and present monthly/quarterly CRM audit reports.
• Build, launch, and optimize client workflows and data pipelines.
• Provide Revenue Operations consulting across marketing, sales, and operations.
• Help clients understand throughput, conversions, and revenue potential.
• Maintain proactive check-ins and keep deliverables on scope and schedule.
• Coordinate data setup, reporting configuration, and integrations as available.
• Drive client retention by delivering measurable ROI and identifying new opportunities.

Skills

Digital marketing

CRM systems

Business operations

Education

Business/Marketing degree

Tools

GoHighLevel

Job description

About The Role

Position Summary

The Revenue Operations Specialist and Strategic Growth Team serves as the primary point of contact for Lifted Logic’s Rev Ops program track from project inception through ongoing engagement. Each member (VP of Strategic Growth) is responsible for driving the behavioral change that produces results — and the results that matter are client business growth and client retention: delivering enough value that clients re-sign their contracts and view Lifted Logic as indispensable. Unlike a traditional account manager, the Strategic Growth Team owns the CRM, workflow, and reporting relationship end-to-end. The work is built on three pillars: (1) getting the client to actually adopt the CRM and improve their leads back, (2) turning on and helping to facilitate the workflows that re-engage past patients and old leads, and (3) helping the client know their numbers. Acting as both a Revenue Operations consultant and an accountability partner, the team runs a monthly scored CRM audit, coaches adoption, and ensures clients see measurable ROI. The role is a quarterback, not a solo consultant: it knows the playbook and pulls in the right specialist (CRM Project Manager, developer, leadership, marketing, finance) when a client’s needs call for it.

Key Responsibilities

• Serves as the primary point of contact for Rev Ops program clients from kickoff through the full 18-month engagement (6 months website + 12 months marketing) and renewals.
• Owns CRM adoption as the make-or-break deliverable: leads client CRM trainings, assigns lead-callback role ownership, and coaches the daily to-do dashboard habit until the client is actively using the system.
• Produces and presents a monthly (or quarterly) scored CRM Audit Report (out of 5.0) as the core accountability instrument, opening every recurring meeting with the 15-minute audit.
• Builds, launches, and runs the client’s workflows (cancellation, no-show, rebooking, re-engagement, and the rest of the workflow menu), owning the data required to keep them fed.
• Provides Revenue Operations consulting across marketing, sales, and operations — coaching on CRM adoption, lead-callback protocols, re-engagement, and helping the client see the revenue already sitting in their database.
• Helps clients know their numbers — throughput, conversion, average ticket, utilization — using the standard CRM reporting widgets installed on every account.
• Practices active listening: hears the problems a client raises and pulls the right person or tool from the toolbox to solve them.
• Maintains proactive check-ins (reaching out the same week if CRM usage dips, not waiting for the monthly call) and remains readily available, reinforcing execution and building trust.
• In the loop and able to help the Project Manager or the Account Manager to keep all client deliverables on scope and schedule.
• Manages Teamwork task lists, documentation, and internal reporting for all assigned CRM, workflow, and reporting tasks on an account.
• Coordinates the client’s data setup — EMR export/data-request, reporting configuration, and (where available) integration — to power workflows and reporting.
• Drives client retention by consistently demonstrating ROI, surfacing new opportunities, and positioning Lifted Logic as essential through contract renewal.

Position Requirements

• Deep understanding of digital marketing, CRM systems (GoHighLevel a plus), and business operations.
• Demonstrated client‑facing communication skills — able to hold clients accountable while building the trust that drives renewals.
• Strong written and verbal communication skills.
• High attention to detail and a process‑oriented approach.
• Ability to adapt to new processes and evolving systems (we build the plane as we fly it).
• Proven critical thinking and problem‑solving, with comfort delivering difficult feedback.

Preferred

• Degree in Business, Marketing, or a related field.
• 5–7 years in account management, business consulting, Revenue Operations, or client‑facing strategic roles, with a track record of client retention and business growth.
• Please note: Lifted Logic operates on a hybrid work schedule and all employees are required to be in office 3 days a week (Tuesday, Wednesday, & Thursday)