Revenue Operations Manager

Birdeye; États-Unis; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Birdeye is seeking a Revenue Operations Manager to build and scale systems, workflows, and data powering our go-to-market engine in an AI-first world. The role focuses on automating processes, leveraging AI-assisted tools, and improving pipeline quality and velocity.

Ideal candidates have 5–7 years in Revenue or Sales Operations, hands-on Salesforce admin experience, and a strong ability to translate technical systems for non-technical stakeholders.

Qualifications

• 5-7 years of experience in Revenue Operations or related GTM analytics role
• Hands-on administration experience with Salesforce
• Experience building automations with Zapier or similar iPaaS
• Practical use of AI tools to build workflows and automate tasks
• Moderate understanding of B2B sales funnel and forecasting metrics
• Strong SQL or spreadsheet data analysis for data quality and reporting
• Excellent written and verbal communication; able to explain tech to non-technical stakeholders
• Based in the United States and able to work core U.S. business hours

Responsabilités

• Administer the core revenue tech stack to ensure data integrity and scalability across GTM teams
• Design and build automated workflows to eliminate manual processes across the sales pipeline
• Leverage AI tools to build lead/account scoring models and next-best-action workflows
• Build and maintain dashboards for pipeline health, forecasting, and quota attainment
• Manage lead-to-opportunity lifecycle, routing, SLAs, and handoffs between teams
• Partner with Sales, Marketing, and Customer Success to re-platform processes as automated systems
• Audit data hygiene, deduplication, and governance across CRM and GTM tools
• Document SOPs, playbooks, and system architecture for the revenue tech stack
• Evaluate and pilot new AI/automation tools for competitive edge

Connaissances

Salesforce administration

Automation workflows

AI tooling

Data analysis

SQL

Project management

Communication

Go-to-market alignment

Outils

Salesforce

Salesloft

Gong

ZoomInfo

Clay

Demandbase

Zapier

n8n

Workato

Slack

Claude

Description du poste

Role Summary

Birdeye is looking for a Revenue Operations Manager to build and scale the systems, workflows, and data that power our go-to-market engine in an AI-first world. This is a role with ideally 5-7 years of experience. We’re looking for a hands‑on operator who is comfortable identifying areas of opportunity and bringing solutions to life— someone who defaults to building automated, AI-assisted systems rather than maintaining manual processes and static reports. You’ll work closely with go‑to‑market teams to remove friction across the revenue funnel and drive pipeline forward.

Key Responsibilities

• Administer the core revenue tech stack (Salesforce, Salesloft, Gong, Zoominfo, Clay, Demandbase, etc) to ensure data integrity, process consistency, and scalability across GTM teams.
• Design and build automated workflows using tools such as Clay, Zapier, n8n, or Workato to eliminate manual processes across building and managing sales pipeline.
• Leverage AI tools (Slack, Claude) to build Agents - lead/account scoring models, next-best-action workflows that improve pipeline growth, quality, and rep productivity.
• Build and maintain dashboards and reporting for pipeline health, forecasting, funnel conversion, and quota attainment to support weekly forecast calls and QBR cadences.
• Manage the lead-to-opportunity lifecycle — routing rules, SLAs, lead scoring, and handoffs between Marketing, SDR, and Account Executive teams.
• Partner with Sales, Marketing, and Customer Success leaders to identify manual, repetitive processes and re‑platform them as automated, AI‑assisted systems.
• Continuously audit and improve agent performance, data hygiene, deduplication, and governance across the CRM and adjacent GTM tools.
• Document SOPs, playbooks, and system/process architecture for the revenue tech stack.
• Evaluate, pilot, and roll out new AI and automation tools that give the go‑to‑market team a competitive edge

Requirements

• 5-7 years of experience in Revenue Operations, Sales Operations, or a related GTM systems and analytics role, ideally in B2B SaaS.
• Hands‑on administration experience with Salesforce and LLMs
• Experience building or maintaining automations with tools such as Zapier, or similar middleware/iPaaS platforms.
• Practical, everyday use of AI tools (ChatGPT, Claude, or similar) to build workflows, analyze data, or automate operational tasks.
• Moderate understanding of the B2B sales funnel: lead lifecycle, pipeline stages, forecasting methodology, and quota/attainment metrics.
• Comfortable working with SQL or spreadsheet-level data analysis to validate data quality and build reporting.
• Strong project management skills with the ability to independently scope, build, and ship operational improvements
• Excellent written and verbal communication skills; able to translate technical systems work for non-technical stakeholders.
• Based in the United States and able to work core U.S. business hours.

Preferred Qualifications

• Experience with sales engagement platforms (Outreach, Salesloft, Gong Engage) and revenue intelligence tools (Gong Forecasting, Clari, Salesforce Revenue Intelligence).
• Exposure to basic scripting or query languages (SQL, Python, or JavaScript) for building custom integrations or automations
• Experience with lead routing/matching tools (LeanData, RingLead)
• Prior experience in a “GTM Engineer” or hybrid RevOps/technical role.
• Familiarity with data enrichment and intent tools (Clay, ZoomInfo, Apollo, Clearbit).

Work Schedule

This role requires overlap with core U.S. business hours to support real-time collaboration with Sales, Marketing, and Customer Success.