Revenue Operations Leader — AI-Driven Growth

Commerce.com US, Inc.; Austin (TX); Hybrid; USD 147,000 - 215,000; Full time

Job summary

Commerce.com US, Inc. in Austin seeks a Senior Operations leader to run Sales, Partner and Customer Success. You will own end-to-end revenue operations, defining targets and driving data-driven processes across GTM teams.

The role requires 6+ years in SaaS operations, 3+ years of people management, and strong analytics with AI-enabled reporting. The position offers a hybrid work model in the Austin area and a competitive pay range.

Qualifications

• 6+ years of experience in sales operations, customer operations, revenue operations, business operations, strategy, or a related role in a SaaS or technology environment.
• 3+ years of people management experience, preferably leading senior individual contributors or managers.
• Strong analytical skills with hands-on experience in financial modeling, Excel/Sheets, and BI tools (Looker, Tableau, or similar).
• Experienced in leveraging AI tools to solve reporting needs and building agents to perform repetitive tasks

Responsibilities

• Own the end-to-end Operations function across Sales, Partner and Customer Success
• Act as the operational partner to Sales and Customer Success leadership, enabling pipeline growth and retention through process, systems, and analytics
• Identify operational gaps across the full revenue lifecycle and design scalable solutions
• Partner with Sales, Partner, Customer Success and Finance leadership to define and deliver on annual and quarterly revenue targets
• Translate strategic initiatives into execution plans with milestones, owners, and success metrics
• Evaluate business tradeoffs and model financial and operational impacts related to pipeline generation, retention, expansion, and partner programs
• Own pipeline management processes and cadence, ensuring hygiene and visibility across the sales cycle
• Drive forecast accuracy through disciplined methodology and collaboration with sales leadership
• Lead territory/account planning in partnership with Sales leadership and Finance
• Define and own core KPIs and dashboards for Sales, Partner, and Customer Success leadership
• Support QBR preparation and deliver performance data and risk/opportunity narratives
• Proactively surface insights and opportunities from data to drive action
• Translate data into actionable recommendations influencing business decisions
• Analyze trends in performance, pipeline development, win rates, forecasting accuracy, and revenue growth
• Cultivate a culture of data-driven decision making across the sales organization
• Orchestrate AI-human collaboration in the sales process and manage AI tools
• Partner with Business Applications to enhance automation and system scalability
• Develop AI-enabled dashboards and semantic search tools for GTM needs
• Drive standardization and documentation of processes, playbooks, and cadences
• Reduce manual effort through thoughtful process design
• Collaborate with Finance, Analytics, Product and Customer leadership to align revenue processes
• Partner with Finance on forecasting, capacity planning, and compensation alignment
• Lead cross-functional operating cadences and develop a high-performing Sales & Customer Operations team
• Set clear goals, performance expectations, and development plans
• Foster accountability and continuous improvement

Skills

People management

Analytical skills

Revenue operations

AI tooling

Tools

Salesforce

Gainsight

Looker

Tableau

Excel

Sheets

Job description

Commerce.com US, Inc. in Austin seeks a Senior Operations leader to run Sales, Partner and Customer Success. You will own end-to-end revenue operations, defining targets and driving data-driven processes across GTM teams.

The role requires 6+ years in SaaS operations, 3+ years of people management, and strong analytics with AI-enabled reporting. The position offers a hybrid work model in the Austin area and a competitive pay range.